Ann Flanagan Tsapayi
Enniskillen,Fermanagh and Omagh
Summary
Innovative and results-driven professional with proven abilities in strategic planning, client relationship management, corporate fundraising, and business development coupled with strong negotiation and communication skills. Demonstrates talent for identifying new and innovative opportunities, fostering partnerships to drive stakeholder engagement and international development. Committed to achieving significant impact and success adding value in diverse enviroments.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work History
Business development manager
Women's Aid Armagh Down
Newry, Newry Mourne and Down
04.2024 - Current
- Increased awareness by planning and coordinating corporate fundraising events.
- Developed relationships for improved donor engagement.
- Delivered presentations to motivate potential donors.
- Fostered partnerships, enhancing collaborative efforts.
- Formulated strategies to increase fundraising efforts.
- Improved donor relations with regular follow-ups.
- Facilitated large-scale events, garnering positive public attention.
- Identified potential sponsors to secure additional funding.
- Liaised with media partners, raising organisational profile.
- Strengthened community ties by organising local charity events.
- Executed promotional activities, enhancing visibility of the cause.
- Engaged corporate partners with variety of programmes, events and meetings.
- Developed corporate partnerships strategy in line with overall fundraising strategy.
- Attended business, social and other functions to promote organisation.
- Conducted public presentations and prepared materials.
- Composed content, engaged with followers in comments and monitored activities to manage social media accounts with cohesive strategy.
- Partnered with advertising teams to develop branded messaging.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Residential Social Care Worker
Ashdale Care
Monaghan, Monaghan
04.2023 - 03.2024
- Improved client quality of life by providing trauma informed professional care.
- Worked within a multi-disciplinary framework, ensuring comprehensive service delivery to service users.
- Handled emergencies calmly and efficiently, minimising potential risks to client health and wellbeing.
- Devised personalised care plans by coordinating with other team members for optimal outcomes.
- Communicated clearly and effectively with multidisciplinary teams, building high-performing service networks.
- Wrote up comprehensive case notes efficiently and to industry best practices for detailed reference.
Business development manager
Graniteside Chemicals/Conceptarian Worx
Harare, Zimbabwe
01.2021 - 12.2022
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Developed strategic partnerships for sustained growth.
- Streamlined processes to improve overall efficiency.
- Identified market trends, resulting in enhanced product offerings.
- Drove revenue growth with innovative sales strategies.
- Fostered client relationships, leading to increased brand loyalty.
- Implemented marketing initiatives for greater brand visibility.
- Led cross-functional teams to deliver complex projects on time and budget.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Consistently exceeded revenue targets through new account development.
- Coached team to build client relationships and exceed sales targets.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Supported front-line sales teams with well-coordinated administrative operations.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of Animal Health.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Introduced new technologies into team workflows to boost output efficiency and accuracy.
- Managed team of 10 staff, driving performance with motivational strategies to exceed sales target.
Communications officer/Rural Development lead
Aquafeeds/Chicoa
Harare, Zimbabwe, Zambia & Mozambique
04.2019 - 10.2021
- Regularly communicated with stakeholders keeping them abreast of important updates.
- Led meetings to discuss and plan future strategies that were successfully implemented.
- Participated in trade shows as a representative of the company which led to fruitful business and community partnerships.
- Created clear, engaging content for training, information dissemination, stakeholder engagement and advocacy.
- Communicated with media outlets, strengthening the company's public image.
- Produced high-quality press releases, gaining significant positive media coverage.
- Coordinated community outreach events for improved local relations.
- Managed social media platforms, enhancing online visibility and reputation.
- Coordinated with marketing team for successful product launches.
- Wrote compelling content for use across platforms, leveraging purpose-specific voice and style.
- Drove Small-scale farmers and SME linkages and advocacy by engaging and motivating international aid agencies, the private sector, government and financial institutions.
- Supported advertising and marketing efforts with illustrative material and creative collateral.
Project manager
ZIMSWAP Trust (Zimbabwe Schools Water Agriculture)
Harare, Zimbabwe
06.2020 - 12.2020
- Enhanced project efficiency by reestablishing and reinvigorating the Pilot phase of the programme streamlining communication channels.
- Developed comprehensive project plans for successful execution and delivery.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Led cross-stakeholder teams to achieve project goals on time.
- Promoted team collaboration for more innovative solutions in projects.
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
- Facilitated smooth transitions between project stages for seamless progression.
- Closed high-value business deals through persuasive pitches and presentations.
Medical Clinic Administrator & Practice Manager
Various GPs, Ob/Gyn and Healthpoint Clinic
Harare, Zimbabwe
02.2010 - 01.2019
- Coordinated daily clinic operations to ensure smooth workflow.
- Improved efficiency of administrative processes with the implementation of new systems.
- Liaised with medical staff, ensuring clear and effective communication.
- Maintained confidentiality of patients' data, adhering to data protection regulations.
- Trained new staff members to improve team performance.
- Handled financial transactions, maintaining accuracy in all dealings.
- Initiated health awareness campaigns within the local community to promote preventive care practices.
- Facilitated regular staff meetings for improved coordination and communication amongst teams.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Forged partnerships with other service providers to boost signposting capabilities and diversify services.
- Increased brand recognition within niche using evidence-based marketing practices.
- Managed staffing schedules, ensuring optimal coverage during peak times.
- Fostered strong relationships with patients through excellent communication skills.
- Ensured timely invoicing and payment collection from patients, maintaining financial stability of the practice.
- Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
HIV/AIDS and Sexual Health & Awareness Consultant
Worked on a consultative basis
Harare, Zimbabwe
02.2005 - 12.2009
- Developed comprehensive Newsletters to deliver Population Services International's objectives on their 'Safe sex" programme among young people in collaboration with Celebration Ministries.
- Actively participated in the design and delivery of a training package targeted at Home Based Carers delivering care to relatives living with HIV/AIDS.
- Strengthened stakeholder relationships through effective communication and engagement methods. Writing, developing and editing numerous donor reports, funding proposals and policy and strategic planning documents.
Medial Sales Representative
Pfizer
Maidstone, Kent
01.2001 - 06.2004
- Achieved sales targets by promoting pharmaceutical products to healthcare professionals.
- Established strong relationships with key opinion leaders in the medical field for effective product promotion.
- Expanded customer base by identifying and reaching out to potential clients.
- Delivered detailed presentations about medical products to healthcare professionals, resulting in increased knowledge and understanding.
Social Worker- Adult Disability
Kent Social Services
Royal Tunbridge Wells, Kent
07.1994 - 12.2000
- Assessed client needs for appropriate referral to specialist services.
- Advocated for clients' rights to healthcare and social services assistance.
- Managed complex cases involving mental health and substance misuse issues, resulting in improved living conditions for service users.
- Coordinated with multi-disciplinary teams to create comprehensive care plans.
- Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
- Maintained up-to-date case records for accurate documentation of progress or concerns.
- Delivered training workshops on social care topics to volunteer groups and other stakeholders.
- Developed strategic partnerships within the local community, enhancing service provision opportunities for clients.
- Led team meetings in order to foster a collaborative working environment amongst colleagues whilst sharing key updates about ongoing cases.
- Advised families on available resources and services, enabling informed decision-making regarding care options.
- Conducted thorough assessments of client socio-economic status which helped tailor more effective aid interventions.
- Adhered to safeguarding principles to protect service users from risk.
Nurse - Learning Disability
Maistone Priority Care Trust
Maidstone, Kent
11.1992 - 06.1994
- Developed comprehensive care plans for improved outcomes.
- Organised therapeutic group activities, enhancing community integration.
- Maintained accurate case notes to ensure continuity of care.
- Coordinated within a multi-disciplinary framework for effective treatment and care planning.
- Assessed client needs, providing client centred support.
- Advocated for clients' rights, ensuring fair treatment in all circumstances.
- Implemented risk management strategies to safeguard client wellbeing.
- Trained in crisis intervention techniques, diffused potentially volatile situations.
- Monitored medication adherence, contributing to improved health status .
- Promoted positive behaviour change responding to behaviours that challenge.
- Successfully empowered individuals to pursue enhanced life skills, hobbies and leisure activities, such as shopping and creative activities.
Education
Nursing Diploma - Learning Disability - Nursung
University of Brighton
Brighton 10.1989 - 09.1992
Skills
- Microsoft office aptitude
- Leadership aptitude
- Mailchimp campaign delivery
- Open and clear communicator
- Relationship development
- Client engagement
- Campaign management
- Stakeholder management
- Strategic decision-making
- Business development
- Salesforce CRM
- Presentations and proposals
Timeline
Business development manager
Women's Aid Armagh Down
04.2024 - Current
Residential Social Care Worker
Ashdale Care
04.2023 - 03.2024
Business development manager
Graniteside Chemicals/Conceptarian Worx
01.2021 - 12.2022
Project manager
ZIMSWAP Trust (Zimbabwe Schools Water Agriculture)
06.2020 - 12.2020
Communications officer/Rural Development lead
Aquafeeds/Chicoa
04.2019 - 10.2021
Medical Clinic Administrator & Practice Manager
Various GPs, Ob/Gyn and Healthpoint Clinic
02.2010 - 01.2019
HIV/AIDS and Sexual Health & Awareness Consultant
Worked on a consultative basis
02.2005 - 12.2009
Medial Sales Representative
Pfizer
01.2001 - 06.2004
Social Worker- Adult Disability
Kent Social Services
07.1994 - 12.2000
Nurse - Learning Disability
Maistone Priority Care Trust
11.1992 - 06.1994
Nursing Diploma - Learning Disability - Nursung
University of Brighton
10.1989 - 09.1992
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