SAAD SUHAIL
UK
Summary
Graduated with a BS in Aviation Maintenance Technology from University of Lahore, Pakistan, and developed comprehensive experience in operations, customer service, procurement, and team leadership. Currently working at Buddi LTD in a data-driven, high-risk monitoring environment involving incident escalation and coordination with police and probation services. Previously worked at London Heathrow Airport in a fast-paced passenger operations role, along with 4+ years management experience in visa consultancy and automotive trading, overseeing teams, stock control, supplier negotiation, and end-to-end operations. Seeking a supervisory or management position in operations or service-led environments. I have the right to work in the UK.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Customer Service Advisor
Buddi Ltd
, UK
2025.04 - 2026.05
- Monitored real-time location and behavioural data of individuals to enhance risk assessment and inform safeguarding decisions..
- Escalate high-risk alerts by exercising judgement to trigger appropriate actions and coordinate responses with police and probation services.
- Coordinated with police to oversee installation and deinstallation of electronic monitoring equipment.
- Analysed data across multiple monitoring platforms and CRMs to identify breaches and anomalies, ensuring data integrity and security.
- Managed and logged incoming and outgoing calls and emails, ensuring accurate and compliant case documentation.
- Produced clear incident reports and data summaries for law enforcement and probation officers.
- Coordinated scheduling of field operations for device installation and removal, ensuring efficiency and accuracy.
Customer Service Assistant (Part-Time)
London Heathrow Airport (ARL Services)
, UK
2025.02 - 2025.12
- Managed passenger check-in processes, ensuring smooth flow and compliance with airline procedures.
- Verified travel documents (passports, visas, boarding passes) to meet strict security and regulatory standards.
- Delivered high-quality customer service, resolving passenger queries and issues in a fast-paced environment.
- Coordinated with airline, security, and ground handling teams to ensure efficient airport operations during peak periods.
Operations Manager
World Travel Freaks Visa Consultancy
Pakistan
2022.08 - 2024.11
- Supervised end-to-end visa application operations, ensuring precise preparation of cover letters, travel itineraries, and supporting documentation.
- Managed and supervised daily team activities, ensuring workloads were prioritised and deadlines consistently met.
- Recruited, trained, and onboarded staff, improving team capability and operational efficiency.
- Reviewed and quality-checked visa applications to ensure compliance with embassy and immigration requirements.
- Coordinated client communication and case updates, maintaining high service standards and issue resolution.
- Improved internal processes for document handling and application flow, reducing errors and delays.
Assistant Business Manager
Chaudhry Traders
Pakistan
2020.02 - 2022.07
- Managed end-to-end operations of an automotive spare parts business, overseeing retail, wholesale, and import processes.
- Sourced and negotiated with international suppliers (China), ensuring cost-effective procurement and timely delivery of parts to Pakistan.
- Supervised retail team performance, driving sales and ensuring smooth daily store operations.
- Managed warehouse stock control and inventory systems, ensuring accurate stock levels, proper storage, and timely replenishment.
- Coordinated client orders and imports, ensuring efficient logistics and supply chain execution.
- Handled B2B and B2C customer relationships across Pakistan, supporting wholesale and retail distribution.
Education
BS - Aviation Maintenance Technology
University of Lahore
Pakistan /2015 - /2019
Certification
- Multiple CRMs (Eagle, Harrier, Service Desk)
- Microsoft Office
- Adobe Photoshop
- Adobe Premiere
- Capcut
Languages
English
Fluent
Urdu
Native
Hindi
Fluent
Punjabi
Fluent
References
References available upon request.
Timeline
Customer Service Advisor
Buddi Ltd
2025.04 - 2026.05
Customer Service Assistant (Part-Time)
London Heathrow Airport (ARL Services)
2025.02 - 2025.12
Operations Manager
World Travel Freaks Visa Consultancy
2022.08 - 2024.11
Assistant Business Manager
Chaudhry Traders
2020.02 - 2022.07
BS - Aviation Maintenance Technology
University of Lahore
/2015 - /2019