Ryan Norris

Promoted from warehouse associate to team lead in the stow team since August 2024 after my graduation from university.

• Provided support to junior staff during peak periods of workloads.
• Monitored operations and reviewed records and metrics to understand company performance.
• Offered training and support to keep team members motivated and working toward objectives.
• Completed daily quality assurance duties to provide feedback for improvements.
• Identified opportunities for process improvements, implementing changes when required.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Spent a few days at Eshott Airfield with University.

- Learned about the basics of aircraft maintenance checks, as well as performing checks of our own in 'training' scenarios.

- Performed simple wing repairs while following safety guidelines.