Summary
Overview
Work history
Education
Skills
Timeline
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Ruth Tesdale

Ruth Tesdale

Wrexham ,Wrexham

Summary

I am an experienced sales assistant in the retail sector who enjoys helping customers understand the benefits of the products and services they are looking for. I am a target-oriented individual who loves the challenge of ensuring every customer gets what they require.


As a people person, I find it easy to assist customers and derive genuine enjoyment from my job. My experience extends to supervising a team of staff and after returning to the sector as a volunteer at the hospital shop I feel ready to take on paid employment and more responsibility.


Working in a hospital setting I understand the need for confidentiality and a cheerful approach to patients and staff who may be experiencing stress or pain.



Overview

25
25
years of professional experience

Work history

Sales and Information Assistant

Derbyshire County Council
Chesterfield, Derbyshire
05.2018 - 07.2018
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Demonstrated open communication and collaborated with various teams.
  • Completed assigned work within deadlines and to company standards.
  • Understood and adhered to company's health and safety policies.
  • Handled customer enquiries and provided information.
  • Took on additional tasks on manager's request.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Acted as main contact for staff and clients.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints and answered queries about store products.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Completed opening and closing procedures each day.
  • Displayed and restocked merchandise by following brand guidelines.
  • Helped meet business needs by working extra shifts.
  • Reduced customer wait times through optimised checkout processes.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Assisted customers to locate obscure items on shop floor.
  • Advised alternative products to meet specific preferences or budgetary needs.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Helped customers to pack away shopping for improved customer experience.
  • Kept checkouts areas and general store clean and orderly.
  • Checked notes carefully to spot counterfeit currency.

Sales Assistant

Jet Garage
Chesterfield, Derbyshire
10.1996 - 02.1997
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Supervised fuel delivery.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Maintained knowledge of products and features to provide recommendations to customers.

Housing Manager

Enable Housing Association
Chesterfield , Derbyshire
08.1993 - 08.1996
  • Responded to emergency call-outs and implemented required repairs, maintaining tenant satisfaction and property safety.
  • Managed allocations and voids process to meet organisational targets and service users needs.
  • Conducted housing inspections to determine cleaning and maintenance needs.
  • Promptly addressed unacceptable tenant behaviour to ensure smooth housing operations.
  • Addressed concerns and promptly followed up on maintenance requests for optimal resident satisfaction.
  • Liaised with external organisations to verify compliance with housing law and regulations.
  • Oversaw building maintenance and tenant repairs, logging repair requirements digitally to ensure rapid follow-up.
  • Processed new tenancy applications quickly to minimise payment disruptions between lettings.
  • Updated residents on changes to rent and terms through formal notifications.
  • Built and sustained strong working relationships with local authorities, community groups and housing charities to successfully improve the reputation of provision.

Education

Bachelor of Arts - Housing Economics

Sheffield Hallam University
Sheffield
10/1986 - 07/1990

Skills

  • Complaint handling
  • Loss prevention
  • Store merchandise stocking
  • Payment accepting
  • Purchase assistance
  • Identification verification
  • Order taking
  • Product recommendations
  • Moving and handling
  • Cash counting
  • Cash register operations
  • Currency counting
  • Credit card payment processing
  • Restocking inventory
  • Cash handling
  • Bagging and packaging
  • Customer direction
  • Scanner operations
  • Store appearance upkeep
  • Monetary transactions
  • Coin counting
  • Price changes
  • Merchandise display development
  • Service knowledge
  • Query resolution
  • Payment processing
  • Customer advising
  • Safe balancing
  • Customer relations
  • Customer greeting
  • Money management
  • Daily transaction summarising
  • Store appearance maintenance
  • Till accuracy

Timeline

Sales and Information Assistant

Derbyshire County Council
05.2018 - 07.2018

Sales Assistant

Jet Garage
10.1996 - 02.1997

Housing Manager

Enable Housing Association
08.1993 - 08.1996

Bachelor of Arts - Housing Economics

Sheffield Hallam University
10/1986 - 07/1990

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Ruth Tesdale