Elizabeth Gardner
Falkirk
Summary
With over 40 years sales experience i am reliable, honest, and trustworthy and a dedicated Sales Manager skilled in delivering outstanding customer service and building strong client relationships. Resolves customer issues with professionalism, fostering loyalty and repeat business. Utilises effective communication and problem-solving skills to enhance the shopping experience.
Overview
23
23
years of professional experience
Work History
Sales Assistant
Fraser group
10.2022 - 06.2026
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Responded promptly to customer enquiries about products and services, ensuring a positive shopping experience.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Informed customers about new products and promotions to drive sales and increase customer engagement.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Maintained neat, clean, and organised shelves through effective visual merchandising to enhance product visibility.
- Replenished items and organised displays to keep stock looking professional.
- Handled customer returns, refunds and exchanges at customer service desk.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Organised stock room, ensuring easy access to products and efficient inventory management.
- Conducted daily store opening and closing procedures, ensuring readiness for business operations.
- Assumed responsibility for branch operations during manager's absence, ensuring smooth workflow.
- Participated in staff training sessions, continually improving product knowledge and sales techniques.
Deputy Manager
Arcadia (Dorothy Perkins/Burton s)
Stirling
01.2019 - 11.2019
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Oversaw staff training and development, implementing strategies to enhance skills and performance.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Led weekly team meetings to discuss targets, performance, and address any issues promptly.
- Monitored staff performance and developed improvement plans.
- Prepared detailed reports on departmental challenges and achievements, presenting findings to senior management.
- Organised staff schedules, managing leave requests to ensure adequate coverage during peak times.
- Facilitated communication between different departments to ensure smooth operation of business activities.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Improved operational systems, processes, and best practices to maximise output and minimise costs.
- Implemented health and safety protocols to ensure a safe working environment for all staff.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored compliance with legal and company policies, addressing violations to uphold standards.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Conducted performance appraisals, providing constructive feedback and setting goals for team members.
- Collaborated with the HR department on recruitment, interviewing, and selecting new team members.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity.
- Developed marketing strategies in conjunction with the sales team to increase customer base and revenue.
- Fostered a culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Analysed sales reports and market trends to inform strategic operational adjustments.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Prepared statements detailing operational detail and key performance indicators.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
Deputy Manager
Arcadia (Burton)
Falkirk
05.2013 - 01.2019
- Similar role to that carried out in Jan 2019 - Nov 2019.
Sales Floor Manager
Arcadia (BHS)
Falkirk
02.2011 - 05.2013
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
Deputy/Manager
(Arcadia) Evans
Falkirk
11.2003 - 11.2010
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Oversaw staff training and development, implementing strategies to enhance skills and performance.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Led weekly team meetings to discuss targets, performance, and address any issues promptly.
- Monitored staff performance and developed improvement plans.
- Prepared detailed reports on departmental challenges and achievements, presenting findings to senior management.
- Organised staff schedules, managing leave requests to ensure adequate coverage during peak times.
- Facilitated communication between different departments to ensure smooth operation of business activities.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Improved operational systems, processes, and best practices to maximise output and minimise costs.
- Implemented health and safety protocols to ensure a safe working environment for all staff.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored compliance with legal and company policies, addressing violations to uphold standards.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Conducted performance appraisals, providing constructive feedback and setting goals for team members.
- Collaborated with the HR department on recruitment, interviewing, and selecting new team members.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity.
- Developed marketing strategies in conjunction with the sales team to increase customer base and revenue.
- Monitored inventory levels, placing orders to replenish stock while adhering to budget constraints.
- Fostered a culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Analysed sales reports and market trends to inform strategic operational adjustments.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Prepared statements detailing operational detail and key performance indicators.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
Education
Denny High School
Skills
- Sales transaction processing
- Customer engagement
- Exceptional customer service
- Sales target achievement
- Face-to-face selling
- Sales techniques
- Successful up-selling
- Sales persuasion
- Visual merchandising
- Inventory management
- Stock control
- Stock counting
- Till and cash handling
- Cash management
- Accurate money handling
- Money handling
- Refund processing
- Refund and exchange processing
- Complaint resolution
- Complaint handling
- Complaint management
- Customer relationship management
- Client relationship building
- Customer retention
- Building brand loyalty
- Customer styling
- Market analysis
- Retail sales trend analysis
- Sales reporting
- Sales reporting analysis
- Operational efficiency
- Performance monitoring
- Team collaboration
- Staff training
- Employee development
- Staff scheduling
- Strategic planning
- Time optimisation
- Superb time management
- Multitasking efficiency
- Problem solving
- Understanding buyer behaviour
Timeline
Sales Assistant
Fraser group
10.2022 - 06.2026
Deputy Manager
Arcadia (Dorothy Perkins/Burton s)
01.2019 - 11.2019
Deputy Manager
Arcadia (Burton)
05.2013 - 01.2019
Sales Floor Manager
Arcadia (BHS)
02.2011 - 05.2013
Deputy/Manager
(Arcadia) Evans
11.2003 - 11.2010
Denny High School