Ruth Phillips
Middlewich,Cheshire
Summary
Dedicated and skilled professional with comprehensive expertise in dog grooming and care, certified in Pet First Aid and Canine CPR. Proficient in breed-specific grooming techniques, use of de-shedding tools, and maintaining hygiene and safety standards. Demonstrates strong time management skills, flexibility with schedules, and a deep respect for animals' comfort. Committed to understanding specific owner requests and ensuring the highest level of care for pets. Career goal includes advancing expertise in animal care through continuous learning and certification.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Server
Casa Mia
Sandbach, Cheshire East
02.2025 - Current
- Worked efficiently under pressure during peak hours for seamless operations.
- Improved customer satisfaction by providing attentive and professional service.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Entered orders into system promptly, reducing wait time for meals.
- Collaborated closely with kitchen staff to manage dietary requirements of customers.
- Handled cash transactions, guaranteeing accurate bill payments.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Delivered impeccable service for enhanced dining experiences.
- Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
Dog Groomer
Self employed (RPGrooms)
Middlewich, Cheshire East
06.2024 - Current
- Maintained records for improved client relationship management.
- Performed regular cleaning duties around the salon; contributed to hygiene standards.
- Developed personalised grooming plans to meet individual pet needs.
- Provided comprehensive dog grooming for increased repeat clientele.
- Handled difficult or anxious dogs with patience and professionalism; promoted a positive environment.
- Educated pet owners on home grooming techniques, fostering trust relationships.
- Assessed dog behaviour prior to grooming, reducing stress levels in animals.
- Enhanced customer satisfaction by offering flexible appointments.
- Ensured animal's comfort by maintaining grooming salon cleanliness.
- Improved salon efficiency through effective time management skills.
- Upheld safety procedures to prevent accidents during grooming sessions.
- Demonstrated expertise in breed-specific cuts, leading to satisfied customers.
Front of house team member
Miller and Carter
Middlewich, Cheshire East
09.2023 - 02.2024
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Assisted guests with queries or requests for optimal guest experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Maintained high standards of customer service during peak times.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
Front of house team member
Red Rose Bowling
Preston, Lancashire
08.2021 - 08.2023
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Managed cash transactions accurately, ensuring accurate financial records.
- Assisted guests with queries or requests for optimal guest experience.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Promoted current offers through creative promotional displays and targeted upselling.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Education
Master of Arts - Surface Pattern and Textiles
UCLAN University
Preston, Lancashire 09.2019 - 07.2020
Bachelor of Arts - Fine Art
UCLAN University
Preston, Lancashire 09.2016 - 07.2019
NVQ Level 3 - Art & Design
Runshaw College
Preston, Lancashire 09.2013 - 07.2016
GCSEs - English
Runshaw College
Leyland 09.2013 - 07.2014
GCSEs - Maths and Graphic Products
Archbishop Temple School
Preston, Lancashire 09.2008 - 07.2013
Skills
- Time management efficiency
- Dog behaviour understanding
- Professional consultation
- Breed-Specific knowledge
- Use of de-shedding tools
- Flexibility with changeable schedules
- Respect for animals' comfort
- Skin condition detection
- Use of protective equipment
- Understanding specific owner requests
- Canine CPR
Certification
- Pet first aid certified DFA Dog First Aid Trained (CPD Certified) Oct 2024
- Level 3 Dog Grooming Course Sept 2024
- Level 3 Dog Grooming Course Aug 2024
- Level 2 Hygiene and Safety (Catering) Jul 2023
- Level 1 Food Safety and Hygiene Nov 2021
Languages
English
Fluent
Timeline
Server
Casa Mia
02.2025 - Current
Dog Groomer
Self employed (RPGrooms)
06.2024 - Current
Front of house team member
Miller and Carter
09.2023 - 02.2024
Front of house team member
Red Rose Bowling
08.2021 - 08.2023
Master of Arts - Surface Pattern and Textiles
UCLAN University
09.2019 - 07.2020
Bachelor of Arts - Fine Art
UCLAN University
09.2016 - 07.2019
NVQ Level 3 - Art & Design
Runshaw College
09.2013 - 07.2016
GCSEs - English
Runshaw College
09.2013 - 07.2014
GCSEs - Maths and Graphic Products
Archbishop Temple School
09.2008 - 07.2013
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