Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ruth Nicholls

North Anston,Sheffield

Summary

Dynamic and results-oriented professional with a proven track record in sales negotiation and relationship management. Demonstrates exceptional communication skills, both verbal and written, alongside strong teamwork and organisational abilities. Adept at liaising with conveyancing experts and representing sellers in complex negotiations, consistently achieving high customer satisfaction scores. Skilled in estimating property values with precision, complaint resolution, and records management. Committed to a customer-first approach, with the ability to adapt to diverse situations while maintaining GDPR compliance. Career goals include leveraging leadership skills to drive success in challenging environment. Professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.

Offering strong organisational skills and ability to multitask in diverse environments. Knowledgeable about using Microsoft Office Suite and managing schedules. Ready to use and develop communication, time management, and customer service skills in [Desired Position] role.

Overview

14
14
years of professional experience

Work history

Conveyancing Administrative Assistant

Tierneys Solicitors
Dinnington
2026.07 - Current

Colleague

Tesco
Sheffield
2024.12 - 2026.07
  • Greet customers warmly and handle questions in a professional manner.
  • Follow store policies and procedures to reduce errors and improve service.
  • Operate cash register and credit card machine accurately and efficiently.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed customer orders with speed and accuracy.

Valuation Manager

Crucible Homes
Rotherham
2023.06 - 2024.12
  • Property Valuations
  • Business Generation
  • Property Viewings
  • Dealing with Anti Money Laundering Procedures
  • Varied CRM systems
  • Microsoft - Excel, Outlook & Word
  • Compiled detailed reports on market trends and pricing analysis to inform clients of the current market conditions
  • Actively listened to clients to understand their needs and provided tailored advice on property selection
  • Established and managed relationships with multiple property owners and vendors
  • Developed and maintained a database of potential buyers and sellers to facilitate future transactions
  • Fostered client relationships with clear communication and professionalism.
  • Achieved accurate property valuations by conducting thorough market research and analysis.
  • Delivered timely valuation reports by adhering strictly to set deadlines.
  • Stayed updated on market trends for local area and similar property types.
  • Gathered information on nearby properties to compare values and improve accuracy of assessments.

Sales Co-Ordinator / Valuer

Martin & Co
Worksop
2021.07 - 2023.06
  • Cultivated a professional presence within various communities to enhance brand visibility.
  • Communicated effectively with stakeholders to optimize sales management processes.
  • Developed and maintained strong client relationships, contributing to portfolio growth.
  • Generated new business opportunities, expanding the PRS portfolio significantly.
  • Mentored junior team members, sharing insights and best practices to elevate team performance.
  • Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales
  • Maintained a comprehensive database of properties and their corresponding features, allowing for easy access to relevant information
  • Advised clients on the most suitable properties for their needs, resulting in a high customer satisfaction rate
  • Improved customer service ratings through providing timely responses to customers and resolving their issues quickly

Business Development Manager

Bricknell's Rentals
Wickersley
2020.08 - 2020.10
  • Collaborated with key stakeholders and strategic partners to drive business initiatives.
  • Identified and targeted leading management for enhanced business development opportunities.
  • Built strong industry relationships to enhance reputation and client retention.
  • Conducted thorough Anti Money Laundering checks and compliance assessments.
  • Analyzed market threats and competitive landscape to inform strategic decisions.
  • Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty

Senior Negotiator

Bartrop & Dilks Estate Agent
Worksop
2016.02 - 2019.07
  • Identifying and maximizing business opportunities
  • Booking and carrying out property viewings
  • Delivering exceptional customer service over the phone and face to face
  • Working towards and achieving personal and branch targets
  • Representing the company in a professional manner
  • Building strong relationships with local property owners and investors.
  • Provided expert purchasing advice to prospective buyers in line with client objectives.
  • Guided home buyers and sellers through process of short sales.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximize exposure.
  • Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
  • Paper based AML checks.
  • Weighed important factors to accurately value properties, including property location, sales trends and estimated replacement costs.
  • Stayed updated on market trends for the local area and similar property types.
  • Gathered information on nearby properties to compare and help make value determinations on properties.
  • Maintained excellent market and trend awareness to meet customer demand.
  • Applied problem-solving skills to overcome negotiation impasses successfully.
  • Utilised industry knowledge to better company's competitive position.

Office Manager & Senior Lettings Co-Ordinator

Crucible Sales & Lettings
Wickersley
2013.01 - 2016.01
  • Maintaining a high and professional profile in various communities.
  • Communicate fully with all concerned to ensure that lettings are managed in an efficient and professional manner.
  • Building strong relationships with clients and other team members in Investment lettings management team.
  • Generating new business opportunities and continuing to grow PRS portfolio.
  • Assisting junior members of the team and providing knowledge and insight.
  • Collated detailed property information and organized photo shoots.
  • Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
  • Organized charity and public events to bring awareness to neighbourhood, generating lead flow.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximize exposure.
  • Conducting AML checks
  • Improved staff knowledge by reviewing and improving training material.
  • Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
  • Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
  • Created reports and documents as requested by the office manager

Education

Level 2 - Coaching & Mentoring

Home Study
Sheffield

BTEC Level 1 - Business Administration

Home Study
Sheffield

CACHE Level 1 - Mental Health Awareness

Sheffield

GCSE (9 - 1) - Develop an Awareness of Mental Health

Sheffield

GCSE (9 - 1) - Principles of Customer Service

Sheffield

Vocational Qualification (QCF, NVQ, NQF) Level 1 - Problem Solving at Work

Sheffield

Vocational Qualification (QCF, NVQ, NQF) Level 1 - Understanding Conflict at Work

Sheffield

Vocational Qualification (QCF, NVQ, NQF) Level 1 - Awareness of Equality and Diversity

Sheffield

Vocational Qualification (QCF, NVQ, NQF) Level 1 - Fundamental British Values and the Principles of Prevent

Sheffield

Skills

  • Refer and signpost clients to appropriate third parties
  • Professionally represented sellers in complex negotiation with prospective buyers
  • Estimated property value with high degree of accuracy following research procedures
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Strong teamwork, interpersonal and organisational skills
  • Interest in working with diverse social groups
  • Excellent communication skills (verbal and written)
  • Negotiation and influencing
  • Leadership skills
  • Ability to adapt to different situations
  • Self-motivation and tenacity
  • Problem-solving
  • Records management
  • Sales negotiating
  • Complaint resolution
  • Results oriented
  • Proven sales techniques
  • Relationship management
  • Ability to work under pressure and to meet deadlines
  • IT Literate
  • Knowledge of GDPR compliance
  • Document preparation
  • Calendar scheduling

Timeline

Conveyancing Administrative Assistant

Tierneys Solicitors
2026.07 - Current

Colleague

Tesco
2024.12 - 2026.07

Valuation Manager

Crucible Homes
2023.06 - 2024.12

Sales Co-Ordinator / Valuer

Martin & Co
2021.07 - 2023.06

Business Development Manager

Bricknell's Rentals
2020.08 - 2020.10

Senior Negotiator

Bartrop & Dilks Estate Agent
2016.02 - 2019.07

Office Manager & Senior Lettings Co-Ordinator

Crucible Sales & Lettings
2013.01 - 2016.01

Level 2 - Coaching & Mentoring

Home Study

BTEC Level 1 - Business Administration

Home Study

CACHE Level 1 - Mental Health Awareness

GCSE (9 - 1) - Develop an Awareness of Mental Health

GCSE (9 - 1) - Principles of Customer Service

Vocational Qualification (QCF, NVQ, NQF) Level 1 - Problem Solving at Work

Vocational Qualification (QCF, NVQ, NQF) Level 1 - Understanding Conflict at Work

Vocational Qualification (QCF, NVQ, NQF) Level 1 - Awareness of Equality and Diversity

Vocational Qualification (QCF, NVQ, NQF) Level 1 - Fundamental British Values and the Principles of Prevent

Ruth Nicholls