Trish Carey
Aldershot,Hampshire
Summary
Dedicated professional with NVQ Level 2 and Diploma Level 3 in Education. Proven ability to work independently and thrive under pressure. Strong commitment to achieving educational goals and enhancing student outcomes. Demonstrating exceptional communication and relationship management skills. Proven ability to maintain positive working relationships with young people, including those with ASD/ADHD, and providing guidance and support for those transitioning to independence. Extensive knowledge of legal regulations, safeguarding practices, and the Children Act 1989. Experienced in collaborating with third parties and families, contributing to regular meetings to support outcomes, and promoting effective team working. Committed to personal development, adherence to work policies and values, and maintaining high standards of health, safety, and welfare.
Overview
25
25
years of professional experience
12
12
years of post-secondary education
Work history
School Attendance Officer/Administrator
EEEA/The Cambridge Primary school
Aldershot, Hampshire
09.2024 - Current
- Ensure all registers have been recorded on a daily basis using Arbor.
- Contact parent/carer of pupil for absence reason. Monitor and report to Senior Leadership Team, may need to refer to Early Help.
- Identified patterns of non-attendance for targeted interventions.
- Streamline communications with parents regarding students' attendance issues
- Collaborate with teaching staff, resulting in a comprehensive approach to attendance management ensuring registers are accurate and submitted on time. .
- Working closely with Senior Leadership Team. Identifying regular patterns of non-attendance pupils. Contribute to targeted interventions for parents.
- Using sensitive information confidentially whilst dealing with issues related to student absences, repeated absence or late arrivals. Reporting to Designated Safeguarding Lead and record actions on Cpoms. Suggestions of home/welfare visits.
- Promote independence and positive wellbeing working with vulnerable adults and children.
- Maintain positive relationships with parents/carers.
- Manage office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Day to day duties include assisting parents/staff working professionally by phone, email and in-person to ensure accurate service information.
Receptionist
EEEA/The Cambridge Primary School
Aldershot, Hampshire
10.2022 - 08.2023
- Delivered front of house duties with warm and professional manner.
- Maintained accurate logs of visitor entries for security purposes. Directed visitors and clients to appropriate staff.
- Managed phone calls, resulting in effective communication flow within the workplace. Streamlined communication and promptly forwarding messages to relevant personnel. Using outlook and office 365.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
- Handled appointment scheduling, managing the schools calendar.
- Located information and records quickly to assist with ad-hoc queries.
- Composed emails and text messages, for parents/carers on a regular basis using Scholar Pack.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained an organised reception area for a professional welcoming environment.
LSA/1:1
EEEA/The Cambridge Primary School
Aldershot, Hampshire
09.2022 - 10.2022
- Supporting children in their learning and managing needs within the classroom.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed within the classroom.
- Promoted the school values.
- Quickly learned and applied new skills daily.
Study worker support/Quality inspector CIS
IQVIA
Reading, Berkshire
11.2020 - 08.2022
- Fully supporting Field Manager/Study Worker in their role.
- Problem solving, duplicate visits, misaligned Households, missed visits.
- Ability to multitask and prioritise.
- Answering on average 50 calls a shift. Record call information and using FIVE9 platform.
- Using IT skills to understand the technology/systems in the project.
- Enhanced team morale through open communication and constructive feedback.
- Complied with all health and safety regulations for worker welfare.
- Streamlined workflow with effective organisational strategies.
- Participated in weekly team meetings to discuss progress and targets.
- Upheld company reputation by consistently delivering excellent service.
- Collaborated with team members to achieve daily project targets.
Field worker Covid Infection Survey
IQVIA
Reading, Berkshire
09.2020 - 11.2020
- Proud to support the Covid-19 Infection Survey.
- Gathering data information on behalf of the Office National Statistics.
- Delivering a Gold Standard service.
- Dropping Covid samples to the courier on time and on a daily basis.
- Calling Participants to arrange visits
- Using Salesforce platform to input and record data.
- Completing Timesheets using PeopleSoft.
- Recording vehicle mileage on The Mileage Capture.
- Worked flexible hours including weekends and holidays when required.
- Wore protective equipment and weather-appropriate clothing to meet health and safety guidelines.
Customer Support Officer
Enterprise Rent-A-Car
Aldershot, Hampshire
03.2020 - 04.2020
- (COVID 19 Redundancy)
- Managed large volume of incoming calls, ensuring quick response times.
- Worked closely with other departments, resulting in better coordination and efficiency.
- Increased customer satisfaction by efficiently resolving complaints and queries.
- Managed difficult situations effectively to maintain good relationships with clients.
- Maintained up-to-date client records in database systems.
SEN 1:1 Support/LSA
EEEA/South Camberley Infant School
Camberley, Surrey
02.2017 - 01.2020
- Supporting children with special needs, including ASD, ADHD.
- Confident responding with challenging behaviour.
- Providing feedback to SENCO.
- Supporting children in activities. Helping children in class to access the National Curriculum through learning interventions. Enabling the pupil to make best use of the educational opportunities available to them.
- Clarifying and explaining instructions.
- Motivating and encouraging pupils as required, providing levels of need.
- Intervention groups for weaker areas, speech and language, sensory, phonics, reading.
- Liaising with SENCO about Individual Educational Plans (IEPs).
- Additionally to support and nurture individuals as requested by SENCO.
LSA/Lunchtime Supervisor
Farnborough Grange Infant School
Farnborough, Hampshire
09.2013 - 12.2016
- Supporting Teaching staff in the identification and development of children using appropriate resources for individual learning.
- Maintained confidentially school/pupil- teacher/school through work matters.
- Developed and maintained effective relationships with pupils and parents parents.
- Supporting children throughout their learning.
- Support Teaching staff in the class of the Early Years Foundation Stage.
- Attended meetings as required. Feedback information to the teacher as necessary.
- Working in intervention groups with disadvantaged pupils with learning difficulties, language needs or disabilities.
- Achieving targets. To liaise with specialist support services if needed.
- Reported any significant behavioural issues to the relevant teacher or Head Teacher.
- Conducted regular checks of eating areas for possible hazards or cleanliness issues.
- Administered first aid, ensured child safety.
- Helped special needs students with meals, achieved inclusivity.
- Provided emotional support to distressed students, contributed to mental wellbeing.
- Organised fun activities for the enhancement of children's social skills.
- Monitored playground during breaks, ensured secure play environment for children.
- Supervised pupils during lunchtime, ensuring good behaviour.
- Inspired students to eat wholesome and nutritious meals.
Sales Assistant
Goldstation Jewellers
Aldershot, Hampshire
08.2009 - 08.2014
- Guaranteed high levels of customer satisfaction through knowledge and attentive service.
- Replenished stock promptly by tagging accurate price tags an stickers. Organised displays to promote an encourage customer purchases.
- Collaborated effectively with team members to raise sales targets.
- Utilised excellent communication skills to provide detailed product information.
- Delivered exceptional sales service, encouraging repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Built strong relationships with regular customers for repeat business.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Maintained knowledge of products and features to provide recommendations to customers.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Monitored and reported suspicious activity to security officer to avoid theft.
Cleaner supervisor
Self Employed
East Clandon, Surrey
02.2006 - 08.2009
- Managed over six personal properties for housekeeping/cleaning.
- Fostered a positive work culture amongst team, boosted morale and motivation.
- Upheld company reputation through professional conduct and exceptional service provision.
- Adapted quickly to changes in schedules or routines, minimised disruptions in service.
- Boosted customer satisfaction with thorough and efficient cleaning services.
- Assigned tasks to cleaners, ensured timely completion of duties.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Managed three employees, offering ongoing support and guidance.
- Scheduled work shifts to meet cleaning needs and staffing requirements.
- Budgeted for cleaning staff and resource requirements.
- Finance, invoicing, timesheets and wages.
Customer Service Advisor
Rossetts Mercedes Benz
Aldershot, Hampshire
07.2004 - 08.2005
- Provide an excellent customer service. Ensuring customer vehicles are checked thoroughly and completed on time.
- Satisfying customers in a professional manner both in person and over the telephone.
- Updating customers throughout the day with progress reports whilst their vehicle was being serviced or repaired.
- Produce job sheets for the mechanical workshop Foreman. Using Darts package system on the computer.
- Creating invoices. Taking payment by cash/card handling.
- Making follow up calls to customers to ensure works carried out and that we provided excellent service and receive other feedback to be actioned if necessary.
- Meeting customer expectation. Ensuring all customers’ requirements had been carried out.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Managed complex customer issues to successful resolution.
Ford Rental Advisor
Grays Truck & Van
Guildford, Surrey
08.2002 - 08.2004
- Managing the rental department with a fleet of over 40 commercial vehicles for both cooperate and personal customers.
- Well presented with a positive attitude.
- Identified customer needs, providing recommendations. Taking vehicle rental bookings, front of house and telephone reservations using Pro-Hire.
- Meeting and greeting customers
- DVLA checks.
- Maintained up-to-date knowledge of the local vehicle rental market with regular research.
- Prepared vehicles to high-quality standards for excellent customer satisfaction. Pre-checking vehicles noting any damages.
- Ensure vehicles were regular maintained.
- Financial month end and invoicing using Excel.
- Creating promotions using Microsoft mail merge.
- Maintained strong relationships with customers by quickly resolving concerns, issues and disputes.
Customer Service Advisor
Grays Truck & Van
Guildford, Surrey
07.2000 - 08.2002
- Built rapport with clients through regular bookings.
- Required to deal with customers in a professional manner both customer facing and telephone customers and booking vehicles in for servicing or repair.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Updating customers with workshop progress. Ensuring vehicles are checked in and completed on time.
- Producing invoices and cash/card handling.
- Follow up calls. Contacting for feedback. To provide an excellent customer service.
Education
First Aid Paediatrics Course - Education
St John Ambulance
10.2022 - 10.2025
Speech and Language Therapy Level 3 - Education
Elklan
10.2015 - 03.2016
Makaton - Education
Makaton
09.2014 - 02.2015
NVQ Level 2 - Support Teaching & Learning
Professional Training Services
Farnham, Surrey 09.2011 - 03.2013
Level 3 Diploma, Support Teaching & Learning - Education
Professional Training Services
Farnham 03.2013 - 07.2014
RSA Word Processing Level 1 Part 1 & 2 - Computing
Farnborough College of Technology
Farnborough 09.1997 - 07.1998
GCSEs - Maths, English, Childcare, Art
Ash Manor Secondary School
Tongham, Surrey 09.1992 - 07.1997
Skills
- NVQ Level 2 & Diploma Level 3 in Education
- Exceptional communication Great relationship management with colleagues, staff, Academies, and agencies
- Patience and perseverance Able to maintain good working relationships with young people, including those who may be disengaged
- Experience with ASD/ADHD
- Knowledge and good understanding of working with children and young people
- Guidance and support for young people, signpost to relevant services, next steps
- Support care leavers when transitioning into becoming independent and guide them on decisions they may make
- Knowledge of the legal regulations, Safeguarding, including the Children Act 1989
- Collaboration with third parties and their families
- Contributes to regular meetings and reviews to support outcomes
- Management, allocating work as required necessary, and ensure resolution of any issues has been completed Promoted effective team working Assisting with development and improvement of service provided
- Commitment to personal development
- Ability to travel as needed
- Adherence to work Policies & Values Work inclusively, with a diverse range of stakeholders and promote equality of opportunity Maintain high standards of Health, Safety and Welfare
Accomplishments
Awarded Star of the Week by the Headteacher, for being recognised as always going above and beyond, and helping everyone in the team.
Distinctions and Merits in Diploma Level 3 & NVQ Level 2.
Achieved an Asthma Friendly School for The Cambridge Primary School.
Timeline
School Attendance Officer/Administrator
EEEA/The Cambridge Primary school
09.2024 - Current
Receptionist
EEEA/The Cambridge Primary School
10.2022 - 08.2023
First Aid Paediatrics Course - Education
St John Ambulance
10.2022 - 10.2025
LSA/1:1
EEEA/The Cambridge Primary School
09.2022 - 10.2022
Study worker support/Quality inspector CIS
IQVIA
11.2020 - 08.2022
Field worker Covid Infection Survey
IQVIA
09.2020 - 11.2020
Customer Support Officer
Enterprise Rent-A-Car
03.2020 - 04.2020
SEN 1:1 Support/LSA
EEEA/South Camberley Infant School
02.2017 - 01.2020
Speech and Language Therapy Level 3 - Education
Elklan
10.2015 - 03.2016
Makaton - Education
Makaton
09.2014 - 02.2015
LSA/Lunchtime Supervisor
Farnborough Grange Infant School
09.2013 - 12.2016
Level 3 Diploma, Support Teaching & Learning - Education
Professional Training Services
03.2013 - 07.2014
NVQ Level 2 - Support Teaching & Learning
Professional Training Services
09.2011 - 03.2013
Sales Assistant
Goldstation Jewellers
08.2009 - 08.2014
Cleaner supervisor
Self Employed
02.2006 - 08.2009
Customer Service Advisor
Rossetts Mercedes Benz
07.2004 - 08.2005
Ford Rental Advisor
Grays Truck & Van
08.2002 - 08.2004
Customer Service Advisor
Grays Truck & Van
07.2000 - 08.2002
RSA Word Processing Level 1 Part 1 & 2 - Computing
Farnborough College of Technology
09.1997 - 07.1998
GCSEs - Maths, English, Childcare, Art
Ash Manor Secondary School
09.1992 - 07.1997
Similar Profiles
Jade NkalaneJade Nkalane
Educator at Cambridge Primary SchoolEducator at Cambridge Primary School
PRITI ARUNPRITI ARUN
Teacher in Charge, Science & Environmental I at Cambridge Primary SchoolTeacher in Charge, Science & Environmental I at Cambridge Primary School
Radhika KapoorRadhika Kapoor
Primary School Teacher at Cambridge Primary SchoolPrimary School Teacher at Cambridge Primary School
Ellen LowrieEllen Lowrie
Revenue & Payables Accountant at Kuwait Petroleum International Aviation Company LiRevenue & Payables Accountant at Kuwait Petroleum International Aviation Company Li
RIJESH RAIRIJESH RAI
Mental health support worker at Cygnet Health CareMental health support worker at Cygnet Health Care