Ruth Mulholland
Manchester,Lancashire
Summary
A dedicated healthcare professional with a strong focus on delivering the highest standards of patient care. Expertise in quality improvement and harm-free care, ensuring continuous enhancement in patient care and experience across the MCS. Chairs the PNA Community of Practice for the MCS, facilitating staff access to PNA programme services. Demonstrates exceptional problem-solving abilities and innovative practices aimed at improving patient/client experiences. Skilled in team building and effective communication, both verbally and through report writing. Committed to fostering a supportive environment for staff development and excellence in patient care.
Overview
3
3
years of professional experience
Work History
Matron for Quality Education and Workforce
Manchester University Foundation Trust
Manchester , Lancashire
05.2023 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Highly visual leadership to support delivery of care and practice.
- Triangulated internal audit, patient feedback and incidents to direct quality improvement projects.
- Planning, delivering and evaluating training and leadership of educators.
- Review of incidents and audits to direct Harm Free Care Agenda
- Collation of reports to support EDI and Quality agenda
- Enhanced customer satisfaction with effective and timely resolutions of tech-related matters.
Programme manager ITS
Manchester University Foundation Trust
Manchester , Lancashire
10.2021 - 04.2024
- Achieved streamlined operations by implementing efficient project management strategies.
- Boosted stakeholder satisfaction with consistent communication and updates.
- Developed comprehensive programme plans to achieve strategic objectives.
- Managed complex projects for successful completion within stipulated deadlines.
- Improved team efficiency by fostering a collaborative work environment.
- Facilitated training sessions for enhancing team skills and productivity.
- Established clear goals and benchmarks to measure project success.
- Drafted detailed reports, documenting project progress and effectiveness.
- Collaborated with senior leadership, aligning project goals with corporate strategy.
- Resolved critical issues promptly, ensuring minimal disruption to programme timelines.
- Monitored project budgets, scrutinising expenditures and recommending cost-effective measures.
- Drove team performance and improvements in diverse, inclusive working culture.
- Collaborated with senior stakeholders and external partners, influencing direction in complex environments.
- Set team priorities, maintained schedules and monitored performance for optimum results.
- Led transformation programmes, establishing clear vision and standards for success.
- Monitored and reported on ongoing projects to help achieve departmental targets.
- Established team and project goals, tracking performance and evaluating necessary changes.
Quality Improvement Manager
Manchester Foundation Trust
Manchester, Lancashire
01.2024 - 01.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Taught quality improvement methodology to Trust staff.
- Facilitated and took part in accreditation process.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used IQP methodology to problem and support clinical teams.
Education
Professional Nurse Advocate - Professional Nurse Advocate
University of Lincoln
Lincoln, Lincolnshire 09/2023 - 12/2023
Master of Science - Healthcare leadership
University College Birmingham
Birmingham 06/2018 - 08/2019
Bachelor of Science - Nursing (Adult)
University of Manchester
Manchester 09/2004 - 08/2007
Skills
- Responsive, positive stance to support staff to deliver the highest standards of Patient care
- Quality improvement and Harm Free care are work streams that are part of my present role as is ensuring continuous improvement in standards of patient care and experience across the MCS
- I chair the PNA Community of Practice for the MCS and support staff to access the services of the PNA programme
- Problem-solving is a key element of my role
- I am an innovative practitioner committed to improving the patient/client experience
- Team building is a key skill which was well received by staff
- I am an able communicator both verbally and via report writing
Affiliations
- I am an enthusiastic brass player and enjoy listening to and performing music.
- A new interest is yoga and I find myself increasingly enjoying the meditation element of practice.
Accomplishments
I have been gratified to be nominated and recognised for an award for promoting awareness of EDI in the workplace.
Timeline
Quality Improvement Manager
Manchester Foundation Trust
01.2024 - 01.2024
Matron for Quality Education and Workforce
Manchester University Foundation Trust
05.2023 - Current
Programme manager ITS
Manchester University Foundation Trust
10.2021 - 04.2024
Professional Nurse Advocate - Professional Nurse Advocate
University of Lincoln
09/2023 - 12/2023
Master of Science - Healthcare leadership
University College Birmingham
06/2018 - 08/2019
Bachelor of Science - Nursing (Adult)
University of Manchester
09/2004 - 08/2007
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