Hi, I’m
RUTH JOHN-BALOGUN
Ashford,surrey
Summary
Dedicated relationship manager with five years of customer service experience within dynamic, fast-paced Professional environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service satisfaction and contribute to overall company success, talented in troubleshooting problems with excellent analytical and critical thinking skills.
Overview
15
years of professional experience
5
years of post-secondary education
Work History
William Hill, Feltham , United Kingdom
Customer Service Representative
2022.11 - 2023.04 (5 months)
Job overview
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Translating customers bet and taking customers bet
- Calling over Ticket
- Overall customer management and relationship building
Sterling Bank Plc, Abuja, Nigeria
Relationship Manager
2020.08 - 2022.01 (1 year & 5 months)
Job overview
- Developed pipeline of prospective clients.
- Cross-sold products and services to complement decision making process.
- Identified and developed new business opportunities, expanding existing client bases.
- Retained customers with multi-channel engagement strategy.
- Identified at-risk clients, taking necessary action to maximise retention.
- Represented company at industry events and conferences.
- Managed long-term customer relationships to increase revenue.
- Addressed enquiries and resolved complaints and issues.
Fidelity Bank Plc, Lagos, Nigeria
Relationship Manager
2018.06 - 2020.07 (2 years & 1 month)
Job overview
- Developed pipeline of prospective clients.
- Cross-sold products and services to complement decision making process.
- Identified and developed new business opportunities, expanding existing client bases.
- Scrutinised clients' business records, finding opportunities to improve performance.
- Identified at-risk clients, taking necessary action to maximise retention.
- Managed long-term customer relationships to increase revenue.
- Addressed enquiries and resolved complaints and issues.
Heritage Bank Plc, Lagos, Nigeria
Bank Teller
2007.12 - 2016.09 (8 years & 9 months)
Job overview
- Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers, .
- Removed mutilated currency from circulation.
- Promoted products or services to each customer to consistently achieve sales targets.
- Explained bank services, financial products and applicable fees to customers.
- Provided customer records on demand, including account statements and copies of checks.
- Employed to balance cash drawers, achieving zero shortages or overages.
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Logged cashier's cheques and other transactions to maintain the accuracy of account records.
- Assisted customers with compromised debit cards and issued new credentials.
Education
University of Greenwich , London
Master of Science from Strategic Marketing
2022.09
University of Nigeria Nsuka (UNN)
Bachelor of Business Administration from Management
2007.09 - 2012.12 (5 years & 3 months)
Skills
- Problem solver
- Bilingual customer support
- Written and verbal communication skills
- Strategic sales knowledge
- Strong customer service orientation
- Exceptional communication
- Results oriented
- Adaptive team player
- Basic computer knowledge
- Team management
- Cash handling
- Complaint resolution
Languages
English
Advanced
Timeline
Customer Service Representative
William Hill
2022.11 - 2023.04 (5 months)
University of Greenwich
Master of Science from Strategic Marketing
2022.09
Relationship Manager
Sterling Bank Plc
2020.08 - 2022.01 (1 year & 5 months)
Relationship Manager
Fidelity Bank Plc
2018.06 - 2020.07 (2 years & 1 month)
Bank Teller
Heritage Bank Plc
2007.12 - 2016.09 (8 years & 9 months)
University of Nigeria Nsuka (UNN)
Bachelor of Business Administration from Management
2007.09 - 2012.12 (5 years & 3 months)
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