Sharon Smith

In my current role as Customer Experience Manager at William Hill, my duties include welcoming customers, assisting them with their bets and answering any questions that they may have to make their experience as pleasant and positive as possible. In addition to this, I am also responsible for cash control, updating and enforcing current marketing offers and schemes introduced by the company and compliance with customers regarding their spending and affordability. I enforce my versatile nature when working with a large variety of employees, offering my insight and experience within certain areas in the business, whilst also listening to any suggestion they may be made in order to improve the overall workflow and functionality of our procedures. I often deal with customer complaints, striving to achieve a good outcome and always conduct myself in an approachable and professional manner when dealing with these situations.