RUSLAN PIPA

Assisted housekeepers in their duties, enhancing the efficiency and effectiveness of work done.

• Updated room status on the hotel software after every cleaning session, accurately reducing room turnaround time.
• Conducted regular inspections of rooms and public areas with keen attention to detail.
• Checking rooms at a high level
• Constantly be in touch with the office coordinator
• Update room status information
• Supervise Cleaning Colleagues
• Sign documents about completed work.
• Detergent control
• Checking the cleanliness of the corridors and the pantry
• Chat between the reception manager and colleagues
• After completing your work, you need to update the Opera system with the rooms that have changes and record the change problems in the book for the evening office coordinator.

• Streamlined processes and procedures to improve workflow efficiency in the office.
• Handled correspondence, filing systems, and office supplies to maintain an organised workspace.
• Answered and routed telephone calls to support client services.
• Receiving information from all supervisors about the status of the rooms, checking all information that is recorded in the handover book, and all supervisors must update the system in Opera and the Hot SOS system
• Meeting with the manager and discussing the next work that was scheduled for the evening. What to pay attention to to achieve the best cleaning results
• Receiving laundry, checking laundry, and delivering it to guests
• During the evening, check the public area and also check all floors of the hotel for frequency and order
• Constantly be in touch with the back office and reception, monitor all completed requests from the Hot SOS system, and also communicate with guests in case of problems in the room
• Work with documents with emails, receive calls from guests, and reception send emails

• Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
• Audited rooms after cleaning to check cleanliness standards.
• Managed team schedule to deliver cleaning consistent with check-in and departure times.
• Responded quickly to customer requests for linen, towels, and toiletry replacements.
• Supplied minibars with beverage and snack replenishments.
• Escalated issues and complaints for prompt management resolution.
• Instructed maintenance staff to complete fixture and fitting repairs.
• Kept well-stocked cleaning supplies to meet the establishment's housekeeping requirements.
• Conducted regular inspections of rooms and public areas with keen attention to detail.
• Streamlined communication between the front office and the housekeeping department, leading to improved operational efficiency.
• Completed shift reports for smooth handovers and Back of House operations.
• Streamlined communication between front office and housekeeping department leading to improved operational efficiency.

• Changed linen and made up guest beds ahead of check-in.
• Delivered professional, friendly service across customer-facing tasks.
• Instructed maintenance staff to complete fixture and fitting repairs.
• Completed shift reports for smooth handovers and Back of House operations.
• Inspecting rooms and motivating my colleagues to clean the rooms better, also communicating with maintenance if a problem is detected in the room
• Monitor the floor, maintain cleanliness and order, check all pantries, and fill them with everything necessary
• Communicate with the office coordinator as well as with the back office and reception to quickly rent out rooms that are already needed, as well as check VIP rooms
• Updated room status on the hotel software after every cleaning session, accurately reducing room turnaround time.

• Supervised team members, enhancing overall productivity and effectiveness.
• Ensured cleanliness standards were met with regular inspections of work areas.
• Prepared reports on daily activities for management's review.
• Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
• Inspected cleaning quality to achieve pristine standards.
• Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
• Looked for ways to increase the quality of cleaning services.
• Planned schedule to maximise bookings and deliver deep cleans.
• Specialised in office and retail cleaning services.
• Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.