RUKAN UCAR
ENFIELD,LONDON
Summary
PROFESSIONAL SUMMARY
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2024
2024
years of professional experience
Work History
Shop Floor Worker
Mcdonalds
London, Enfield
- Taking the correct order from customers
- Ensuring orders are being completed
- Being the first contact for customers
- Cleaning the kitchen
- Closing and opening of the restaurant
- Ensuring hygiene is met whilst creating orders
- Portraying face-to-face customer service for all customers.
- Supported team members to foster a harmonious work environment.
- Offered product knowledge for informed purchasing decisions by customers.
- Handled customer queries and complaints, andensured resolution in a timely manner.
- Managed the fitting rooms ensuring time efficiency and maintaining cleanliness standards.
- Completed purchases with cash, credit, and debit payment methods, providing customer receipts for reference.
Sales Advisor
The Perfume Shop
- Ensuring customers have the best experience
- Experience in handling cash register
- Being patient and comfortable when handling customer complaints
- Being able to approach customers to serve them
- Maintaining a clean environment for everyone in the store
- Being able to locate products on behalf of customers
- Going above and beyond to meet targets.
- Suggested suitable products to customers for enhanced shopping experience.
- Maintained clean, organised retail environment to enhance shopping experience.
Summer School TA
Chace community school
, Enfield
07.2023 - 07.2023
- Assisted teachers for smoother lesson delivery.
- Enhanced student engagement with interactive teaching methods.
- Managed pupil behaviour to maintain a positive classroom atmosphere.
- Administered tests and assessments, ensuring fair evaluation of students' abilities.
- Supervised pupils outside of classroom setting, ensuring safety during break periods and extracurricular activities.
Education
GCSEs - English
Chace Community School
EnfieldGCSEs - Maths
Chace Community School
EnfieldSkills
- Attention to detail
- Excellent Investigative and Reporting Skills
- Teamwork
- Customer Service
- Document preparation
- Meeting Targets
- Excellent written and verbal communication skills
- Creating and conducting Personal targets for my colleagues
- Time management skills
- Ability to work well under pressure and to tight deadlines
- Good teamwork skills particularly when working with other departments to complete tasks
- Business acumen and an understanding of the client's needs
- Professionalism when working with colleagues, senior partners, and clients
- Case management plans
- FCA guidelines knowledge
- Issue escalation procedures
- Third-party liaison
- Communication and influencing skills
- Portfolio management
- Rapport building strategies
- CRM systems proficiency
- Calm under pressure
Additional Information
I was a student council at my secondary school and had several responsibilities such as representing the students and ensuring that I shared their ideas, interests, and concerns. As I was on the student council, I was responsible for speaking on behalf of all the students to give them a better school environment regarding their concerns. The skills that I have gained as a part of the student council were leadership skills, public speaking, listening, and being organized., I have worked at the Chace community summer school for 3 weeks. During that period, I supported the children by ensuring that they were all completing, participating, and understanding the activities. I also engage and communicate with the students in case they have questions or need assistance with the task. As a teacher assistant, I also spoke to the teacher so that they know what each child has done throughout the day and if they have completed the given tasks.
Custom
English language, English literature, Media, Business, Computer science, Turkish, Science, Math, Health and social care, Business, Double health and social care, University of Greenwich Sociology and Psychology
Personal Information
Nationality: British
Timeline
Summer School TA
Chace community school
07.2023 - 07.2023
Shop Floor Worker
Mcdonalds
Sales Advisor
The Perfume Shop
GCSEs - English
Chace Community School
GCSEs - Maths
Chace Community School
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