Deborah Surplice
GREAT YARMOUTH,Norfolk
Summary
Hard working and enthusiastic approach with a strong foundation in customer service and engagement, complemented by expertise in handling customer complaints and queries. Skilled in merchandising display, product promotions, and health and safety compliance, with a proven ability to manage time effectively while maintaining attention to detail. A collaborative team player with excellent communication skills, eager to learn new skills and expand professional experience.
Overview
41
41
years of professional experience
15
15
years of post-secondary education
Work history
Shop floor worker
Asda
GREAT YARMOUTH, Norfolk
11.1996 - Current
- Carry out pricing duties accurately to avoid confusion at tills.
- Presents merchandise attractively, encouraging customer purchases.
- Ensures customer satisfaction by providing excellent service.
- Assists customers, improved overall shopping experience.
- Collaborates with team members for successful promotional events implementation.
- Updates product labelling and pricing to reflect discounts and offers.
- Replenishes floor stock and processed deliveries promptly, maximizes product availability for customers.
- Restocks shelves for easier purchase selection.
- Manages inventory control for optimal stock levels.
Dental assistant
D Johnson and Associates.
Lowestoft, Suffolk
09.1987 - 06.1996
- Sterilised dental instruments to maintain a safe working environment.
- Collaborated effectively with other clinic staff, facilitating smooth operations.
- Upheld high standards of cleanliness in the clinic by following stringent hygiene protocols.
- Assisted in front office tasks such as billing and record maintenance when required, demonstrating versatility.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
Dental nurse
Plummers.
GREAT YARMOUTH, Norfolk
05.1985 - 03.1987
- Provided information to patients about good oral health care, boosting their understanding of preventive measures.
- Collaborated with dental team for smooth clinic operations.
- Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Took impressions of patients' teeth for study casts, aiding in treatment planning.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
- Served as liaison between dentist and patient; improved communication and enhanced overall experience.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
Education
O Levels - 8 Subjects
Lynn Grove High School
Gorleston-on-Sea, Norfolk 09.1980 - 05.1985
R.D.S.A. - Dental Nursing.
British Dental Association of Dental Nursing.
London 05.1986 - 06.1996
Skills
- Customer query response
- Merchandising display knowledge
- Health and Safety Compliance
- Superb time management
- Product promotions
- Handling customer complaints
- Outgoing and enthusiastic
- Customer engagement
- Customer Service
- Attention to Detail
- Team player
- Excellent communication
- Willing to learn new skills and broaden my work experience
Affiliations
- Enjoy travelling around the world on holidays and experiencing new cultures.
- I Enjoy keeping fit swimming and walking and have recently taken up fresh water fishing with my Husband.
Timeline
Shop floor worker
Asda
11.1996 - Current
Dental assistant
D Johnson and Associates.
09.1987 - 06.1996
R.D.S.A. - Dental Nursing.
British Dental Association of Dental Nursing.
05.1986 - 06.1996
Dental nurse
Plummers.
05.1985 - 03.1987
O Levels - 8 Subjects
Lynn Grove High School
09.1980 - 05.1985