Summary
Overview
Work History
Education
Skills
Affiliations
Volunteering
Timeline
Generic

Niamh Hawley

Edwinstowe,Nottinghamshire

Summary

Driven and reliable professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. A quick learner with strong teamwork and communication seeking to continue to progress within a growing company.

Overview

4
4
years of professional experience

Work History

Shop Floor Worker

Asda
Ollerton, Nottinghamshire
06.2021 - Current
  • Ensured customer satisfaction by providing excellent service.
  • Assisted customers, improved overall shopping experience.
  • Managed inventory control for optimal stock levels.
  • Identified customer needs to recommend suitable products effectively.
  • Offered product knowledge for informed purchasing decisions by customers.
  • Completed training across a variety of departments to remain flexible amongst the workforce
  • Documented stock count and operations to track usage and procurement.

Store Manager Assistant Internship

Asda
Ollerton, Nottinghamshire
06.2023 - 05.2024
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Aided in the recruitment and welcome training of new colleagues
  • Coached underperforming employees improving their job performance significantly.
  • Assisted other Asda stores by supporting their colleagues during peak seasons, helping them to replenish stock and manage operational errors.
  • Investigated the issue of shrink within the business for a university project and identified and proposed solutions on how the issue can be prevented and solved.

Front of House Team Member

Smoke and Ice
Edwinstowe, Nottinghamshire
10.2020 - 06.2021
  • Maintained high standards of customer service during peak times.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Handled complaints effectively, increasing customer satisfaction to 92% through online ratings.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Coordinated seating arrangements for efficient restaurant management.

Education

Bachelor of Arts - Business Management (Accelerated)

Nottingham Trent University
Nottingham
09/2022 -

Skills

  • Collaborative working
  • Flexible
  • Customer engagement
  • Excellent communication skills
  • Age-Restricted sales awareness
  • Stock management

Affiliations

  • Strength Training
  • Music Concerts
  • Reading

Volunteering

Experience in volunteering with children and adults with disabilities and special educational needs. Provides support to coaches demonstrating skills such as teamwork, dribbling and shooting to encourage the members to take part and learn new skills. Overall a very rewarding role to witness the club get involved and work together.

Timeline

Store Manager Assistant Internship

Asda
06.2023 - 05.2024

Shop Floor Worker

Asda
06.2021 - Current

Front of House Team Member

Smoke and Ice
10.2020 - 06.2021

Bachelor of Arts - Business Management (Accelerated)

Nottingham Trent University
09/2022 -

Similar Profiles

CREATE PROFILE
Niamh Hawley