RUBY HAUGHEY

At Botley Hill Farmhouse, I worked in a fast-paced kitchen preparing and cooking food to order, ensuring that all stations were well managed and running on time. Before moving into the kitchen, I worked front-of-house as a waitress and bartender. This involved serving customers, handling orders and providing a friendly, professional service. The role required strong multitasking, clear communication and the ability to stay calm under pressure. It was an extremely varied environment and often meant working across different areas of the pub depending on what was needed.

• Built strong rapport with a variety of customers, adapting communication to different needs an or personalities.
• Approachable, friendly, and confident face-to-face communication.
• Had thorough knowledge of menu items, provided recommendations and upsold products behind the bar or at tables.
• Processed payments and handled cash or credit card transactions.
• Liaised between kitchen staff to coordinate food orders and maintain a smooth service.
• Adjusted to unique situations and resolved any issues to uphold positive customer experiences.
• Effectively managed priorities by completing multiple tasks at once, even during busy periods.

In this role, I gained extensive administrative experience within a local government setting while developing strong customer service skills. I handled a high volume of resident enquiries, resolving issues analytically and delivering timely, accurate outcomes. I regularly supported residents with complex problems, identified appropriate solutions, and ensured clear and accurate information was communicated across relevant departments. This position strengthened my ability to work professionally under pressure, manage sensitive information, and maintain a high standard of service.

• High level of organisation when managing multiple client requests or appointments.
• Applied analytical thinking to assess customer enquiries and determine the most effective resolution pathway.
• Efficiently managed data systems by logging calls, completing services, and updating customer records using various CRM platforms with a high level of attention to detail and accuracy.
• Provided rapid call response times, accurately identifying customer needs and consistently delivering high-quality service.
• Utilized comprehensive knowledge of council policies and procedures to evaluate enquiries and ensure consistent, correct advice was provided to residents.
• Liaising closely with a variety of departments to resolve issues in a timely manner.
• Scheduling and coordinating appointments efficiently and following up where required

I have held the role of manager in our subsidiary tea room business next door to Botley Hill Farmhouse. The role required managing multiple aspects of running the tea rooms including leading staff training and development. Ensured staff were providing high standards in customer service with consistent efficient methods in serving food and drinks orders.

• Trained and supported staff to deliver high quality service with consistency in all areas.
• Held the responsibility of day-to-day operations and ensured all staff members were updated with any important/last minute changes.
• Ensured compliance procedures were kept in place within the setting and with staff.
• Collaborated effectively with kitchen staff and other management.
• Maintaining the effective service of a clean and safe environment.
• Provided a very welcome atmosphere, and maintained a positive, effective and professional attitude throughout my working day.
• Ensured that food is labelled and tracked so that hygiene standards were kept to the highest level.

Worked as a Divemaster in a customer-facing, safety-critical environment, supporting day-to-day dive operations and ensuring a positive experience for clients. The role required clear communication, organisation, and attention to detail while coordinating activities, managing equipment, and assisting a wide range of customers. This position strengthened my ability to work responsibly under pressure, follow procedures, and deliver a high standard of service.

• Acted as a primary point of contact for customers, providing clear guidance and support
• Assisted with organising and coordinating daily dive schedules and activities
• Ensured equipment was prepared, checked, maintained, and stored correctly
• Supported instructors during training sessions and guided certified divers
• Maintained a strong focus on safety procedures and risk awareness
• Delivered calm, professional customer service in unfamiliar or high-pressure situations
• Communicated instructions clearly to individuals and groups
• Worked collaboratively as part of a small, fast-paced team

Working across two sister pubs within the same business, White Bear Public House and BotleyHill Farmhouse, I carried out the same front-of-house responsibilities at both venues. The position was highly customer-focused and involved providing friendly, efficient service in a fast-paced environment, acting as a first point of contact for customers, and ensuring a consistently positive experience. The role required strong communication skills, multitasking, and the ability to remain calm and professional during busy periods.

Provided front-line customer service within a pharmacy environment. This role required a high level of organisation, multitasking, and professionalism, alongside a consistently customer-focused approach.

• Supporting customers collecting and dropping off prescriptions for dispensing
• Ensured the careful handling, storage, and organisation of labelled medicines in line with procedures and confidentiality requirements.
• Operated card and cash payment systems accurately, maintaining secure handling of sensitive and confidential information
• Supported daily shop-floor operations through restocking, cleaning, and reorganising the rear stockroom to improve efficiency
• Offered helpful advice on product selection, leading to increased sales.