Evelyn Joubert
Bristol,Somerset
Summary
Highly self-motivated and resilient hospitality worker who is a recent graduate of social policy. Seeking an exciting and fast paced position as a Graduate Trainee Recruitment Consultant where I can steadily progress and work successfully within a team. I have confidence in my ability to work under pressure where I showcase my own initiative in problem-solving skills and critical thinking. Additionally, I am an excellent listener which derives from my empathetic and welcoming personality, allowing me to understand and adapt to a variety of situations I may come across. When faced with challenges, my excellent communication skills and calm demeanour can handle situations appropriately as I focus on finding the best solutions possible. I am eager to learn about how I can progress and develop through this graduate programme to build an expertise in consulting.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Waitress and Bartender
Hotel du Vin
Bristol, Somerset
03.2023 - Current
- Developed excellent communication skills and high-quality interpersonal abilities with customers and colleagues.
- Created positive relationships with guests to maintain a standard of professionalism, as well as with colleagues, many of whom I maintain friendships with outside of work.
- Can successfully work in a team, in a high-pressure and often stressful environment, with efficiency to ensure service is carried out in a professional manner.
- Confidence in working under pressure and being flexible where necessary in a challenging environment to find the best solutions possible.
- Enhanced customer experiences through my positive attitude and genuine personality.
- Maintained the brand's image by keeping a neat and professional appearance.
- Delivered friendly, fast, high-quality service to ensure guest satisfaction.
- Can confidently resolve customer complaints promptly using my own initiative and taking advice from my team, escalating larger operational concerns to management.
Team Member
Domino's Pizza
Cambridge, Cambridgeshire
08.2018 - 08.2022
- First developed strong communication skills in hospitality, addressing customer queries, concerns, and complaints over the phone and face-to-face.
- Learnt to maximise customer satisfaction by quickly addressing and resolving complaints with food or service.
- Excelled in working in a team, building long-standing relationships with colleagues, which enabled excellent delivery of service.
- Developed the ability to work under pressure in a fast-paced environment.
- Consistently sought ways to go above and beyond job requirements, allowing customers to receive the best service my team and I could offer.
- Managed multiple customer calls per day and night.
Education
Bachelor of Science - Social Policy
University of Bristol
Bristol 09.2021 - 07.2024
A-Levels - Sociology (B), Art (A) and Biology (C)
Long Road Sixth Form College
Cambridge 09.2018 - 08.2020
GCSEs - English Language (7), English Literature (7) and Maths (5)
Sawston Village College
Cambridge 09.2013 - 08.2018
Skills
- Excellent organisational, scheduling and prioritisation skills in time management demonstrated throughout my studies at university
- Exceptional communication and interpersonal skills
- Ability to confidently and independently research, collect and analyse quantitative and qualitative data
- High-quality writing skills displayed throughout my assignments
- Ability to remain resilient when faced with challenges and to use my own initiative to find solutions
- Confidence working under pressure efficiently in a fast paced environment
- Ability to be flexible in challenging or changing situations
- Professional demeanour and attitude
- Strong memory and adaptable in new situations
- Some experience in upselling specials and wine in current position
Affiliations
- I attend the gym five days a week as my fitness, physical and mental health are very important to me.
- Occasionally I sketch, draw and paint which comes from my love of art, leading to my current interest in tattoo art.
Timeline
Waitress and Bartender
Hotel du Vin
03.2023 - Current
Bachelor of Science - Social Policy
University of Bristol
09.2021 - 07.2024
A-Levels - Sociology (B), Art (A) and Biology (C)
Long Road Sixth Form College
09.2018 - 08.2020
Team Member
Domino's Pizza
08.2018 - 08.2022
GCSEs - English Language (7), English Literature (7) and Maths (5)
Sawston Village College
09.2013 - 08.2018
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