Rowena Ross

· Working with managing agents, property managers, asset managers, construction, planning/development, legal, sales & marketing teams to obtain and process property and financial information.

· Assisting with the introduction of a new document management system and maintaining property schedules.

· Providing information to the parties with management information relating to rent, rates, service charges and professional fee payments and budgets.

· Assist with instruction of legal documents (leases, licenses, wayleaves etc), arranging signature of Company Directors, arranging for the docs to be returned to relevant solicitor & saving electronic copies of documentation.

· Problem solving for utility accounts particularly on void units, investigation into accounts, resolving payment issues, using utility brokers where necessary, setting up new and closing old accounts.

· Collection and collation of utility supply information, contracts and invoices for reporting under the Carbon Reduction Commitment Scheme.

· Assist with management and maintenance of databases including updating/uploading of information onto the system; invoice logging (coding, logging, authorisation, scanning, saving and delivering to BPL accounts for payment); insurance reporting, assisting with annual insurance renewal and incorporating data to enable accurate and easy reporting; assist with the production of the Dept's holding cost/void budgets for internal reporting to the Financial Director (linked to invoice logging and pulling information from this).

Supported the delivery of prestigious international residential projects including Belgrave Square Residence, Alhokair Family Villas, Manhattan Penthouse, 54th Floor Apartment and 28th Floor Apartment, New York.

· Developed and maintained project programmes using OmniPlan and Microsoft Project.

· Allocated resources, monitored progress, and tracked project milestones.

· Coordinated project deliverables to ensure deadlines were met successfully.

· Attended client meetings, recorded meeting minutes, and acted as a communication point between project teams and clients.

· Managed incoming and outgoing project documentation, ensuring accurate document control and information flow.

· Liaised with suppliers, contractors, and design teams to maintain project progress.

· Coordinated internal and external visualisation teams to support project requirements.

· Assisted with furniture plans using AutoCAD.

· Produced professional presentations using Adobe InDesign.

· Organised team events and recognition initiatives to maintain team morale and engagement.

Supported interior design teams on major international projects including 5 Princes Villas, MOI Security Building, Jeddah Airport Lounges, Abraj Kudai Hotel, Tetouan Villa, and Prince Naif Pool Building in Saudi Arabia.

· Liaised with suppliers to obtain technical specifications and project information.

· Ordered and managed material samples for project teams.

· Prepared finishes schedules and FF&E documentation.

· Assisted with concept presentations and design documentation.

· Produced material submission packages for client approval.

· Maintained finishes specifications and location coding using AutoCAD.

· Created finishes key plans and managed project finishes libraries.

· Responded to contractor RFIs and coordinated technical information.

· Supported senior designers and contributed to the efficient day-to-day operation of the studio.

· Communicated project updates and relevant information across teams.

Provided administrative, operational, and customer service support within a busy retail environment.

· Managed telephone enquiries and message handling.

· Coordinated room bookings and conference facilities.

· Maintained management diaries and schedules.

· Organised filing, printing, photocopying, and document management.

· Handled daily cash transactions accurately.

· Delivered excellent customer service both in person and remotely.

· Supported management by leading teams during manager absences.

· Organised in-store events and promotional activities.

· Managed customer complaints professionally via phone, email, and face-to-face interactions.

· Trained new employees on systems and cash desk procedures.

· Supported health and safety compliance within the department.