Ross Moir
Derby,England
Summary
Motivated and reliable hospitality professional with extensive experience working in fast-paced environments where efficiency, teamwork, and high service standards are essential. I thrive under pressure and take pride in ensuring operations run smoothly while maintaining exceptional customer experiences. With a hands-on leadership style, I support and motivate team members to perform to the best of their abilities, uphold company standards, and deliver consistent results. I am now seeking an Assistant Manager role where I can contribute strong organisational skills, team leadership, and a proactive approach to driving performance and customer satisfaction
Overview
5
5
years of professional experience
Work history
Team leader
Castle Rock
East Midlands airport
2021.09 - Current
- Resolved conflicts effectively, building good relationships
- Handled employee problems professionally, minimising potential workplace disputes.
- Developed strategies for improved performance level
- Working in fast pace environments and handling pressure.
- Effectively communicating directions and orders to staff members.
- Cash handling
- High level of customer service is required to ensure guests experience is the best it can be
Education
A-Levels - Business
Derby college roundhouse
Derby 07.2021
Skills
- Tolerance and patience
- Risk assessment
- Motivational
- Delegation
- Goal setting
- Leadership proficiency
- Decisive decision-making
- Communication excellence
- Constructive criticism
- Stock management
- Training and Development
- Team supervision
- Priority management
- High level customer service
- Efficiency
- Punctual
- Understanding
- Meeting deadlines
- Works well under pressure
Timeline
Team leader
Castle Rock
2021.09 - Current
A-Levels - Business
Derby college roundhouse