Rosina Hayward Lac
Southampton
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
7
7
years of professional experience
Work history
Waitress
Papillion
02.2022 - 01.2023
- Enhanced guest satisfaction through attentive and prompt service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Improved customer satisfaction by providing efficient and friendly service.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
Medical receptionist
Woolston lodge surgery
06.2021 - 02.2022
- Contributed towards creating a peaceful environment at reception; facilitated smoother functioning of the clinic.
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Maintained clean reception area to promote a positive clinic environment.
- worked well with system one
NHS Call handler
Nhs immunisations management service
01.2021 - 04.2021
- Utilised specialised software to input caller details for record-keeping purposes accurately.
- Kept up-to-date with NHS policies and procedures for consistent performance standards.
- Recorded detailed caller information accurately to support medical staff response.
- Prompted resolution of issues by escalating calls to appropriate departments when needed.
Waitress, Bar maid
Halo events and confrences
01.2016 - 12.2019
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Met special dietary requests with careful preparation and presentation of dishes.
- Managed table settings for enhanced dining experience.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Education
St.Annes Catholic school
Southampton 1 2007 - 1 2012
Skills
- Resilient under pressure
- Order processing
- Telephone etiquette
- Highly organised
- Written and verbal communication
- Confidentiality maintenance
- Adapts well to any situation
REFERENCES
Available upon request
Timeline
Waitress
Papillion
02.2022 - 01.2023
Medical receptionist
Woolston lodge surgery
06.2021 - 02.2022
NHS Call handler
Nhs immunisations management service
01.2021 - 04.2021
Waitress, Bar maid
Halo events and confrences
01.2016 - 12.2019
St.Annes Catholic school
1 2007 - 1 2012