Nada Anna Atta

I'm currently working as a Property Claims Handler managing insurance claims related to residential property damage with clients that include Ageas, Tesco, Home protect ,Service certainty & Broker direct etc assessing the validity and value of claims resulting from incidents like fire, flooding, storm damage, theft, or vandalism. My day to day tasks involve:

• Initial Claims Assessment & acknowledge and register new claims promptly.
• Review property insurance policies to confirm coverage within delegated authority or non-delegated authority.
• Arrange site visits (assessing surveyors, amending &publishing report post survey report)
• Collect evidence such as photographs, videos, repair estimates, and incident reports & interview claimants, contractors, or emergency services if needed.
• Negotiate settlements with claimants or their representatives.
• Keep policyholders updated throughout the claims process.
  Provide guidance on next steps and claim outcomes.
• Maintain accurate records, claim files & generate internal reports

• As a Senior Reservations and Customer Care Specialist at Hilton for 2 years, I provided exceptional service by managing high-volume reservations, resolving guest inquiries, and ensuring a seamless customer experience.
• Responsible for handling complex booking issues, training and mentoring junior staff, and adhering to Hilton's quality and brand standards.
• My role involved proactive problem-solving, effective communication, and the use of multiple systems to ensure customer satisfaction and loyalty.

• As a trainee pharmacist in the outpatient clinic at Alexandria University Hospital, I collaborated with healthcare professionals to provide patients with essential medication guidance and support, assisting in reviewing prescriptions, preparing medications, and educating patients on proper drug usage, dosage, and potential side effects.
• This role gave me hands-on experience in clinical pharmacy practices, honing my skills in patient counselling and understanding drug interactions.