Rosie Juniper
Glatton,Cambridgeshire
Summary
Highly organised professional with expertise in customer relationship management systems and project management software. Demonstrates resilience under pressure and excels in maintaining confidentiality and discretion. Skilled in database administration, records management, and reporting, with a strong focus on organisation and prioritisation. Committed to enhancing office efficiency through meticulous documentation and communication.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Systems Administrator / Data Analyst
FreshLinc Ltd
Peterborough, Cambridgeshire
2021.06 - Current
- Update and maintained traffic management systems, ensuring data accuracy and system integrity.
- Keep live datasets validated and current for use by traffic planners and finance team.
- Build and maintain reports and KPIs to facilitate performance monitoring and forecasting.
- Produce regular and ad-hoc reports to analyse real-time and historical traffic data.
- Utilise Microsoft Excel for analysis of large datasets, identifying trends for accurate reporting.
- Provide reliable data to stakeholders for effective network planning and optimisation.
- Conduct fuel usage checks using Shell system, detecting anomalies for cost control & compliance.
Key Account Manager
FreshLinc Ltd
Spalding, Lincolnshire
2014.06 - 2020.06
- Established and maintained customer relationships with key client and suppliers, ensuring service excellence.
- Produced KPIs for business evaluation, analysing trends to identify focus areas.
- Facilitated regular meetings with customers and suppliers to evaluate performance and drive improvements.
- Implemented process changes to optimise system usage and support enhancements.
- Managed change initiatives, fostering continuous improvement across operations.
- Introduced supplier base web-ordering to minimise manual administration.
Project Manager - Traffic Planning System
FreshLinc Ltd
Spalding, Lincolnshire
2011.09 - 2014.06
- Planned, managed, and implemented a new software system across operations (Microlise, formerly ESS).
- Developed project plan and timeline, identifying key dates and resource requirements.
- Managed all project phases, engaging with business areas for information and feedback.
- Defined project objectives, staffing requirements, resources, and deliverables.
- Formulated risk management plans to identify key risks affecting project timelines.
- Collaborated with suppliers and internal customers to coordinate systems testing and support.
- Implemented and managed ongoing project changes and interventions.
- Maintained communication with stakeholders to manage expectations throughout the project.
Key Account Manager
Solstor UK
Peterborough
2010.06 - 2011.09
- Cultivated and managed customer relationships to deliver exceptional service.
- Produced KPIs aligned with business goals, analysing trends for focus areas.
- Implemented process changes and enhancements, optimising use of key business tools.
- Oversaw change management and drove continuous improvement initiatives.
- Introduced KPI Reporting Packs & regular, structured client meetings & management,
Education
Bachelor of Arts - Communication Studies
University of South Wales
Pontypridd 1995.09 - 1998.07
A-Levels -
Bedford College
Bedford 1993.09 - 1995.07
Skills
- Resilience under pressure
- Customer relationship management systems
- Project management software experience
- Discretion and confidentiality
- Database management
- Confidentiality maintenance
- Organisation and prioritisation
- Written and verbal communication
- Highly organised
- Maintaining office records
- Database administration
- Records management
- Reporting and documentation
Affiliations
- Yoga, Reading, Needlework, Live Music, Dining & Entertaining, Country walks with the family & dog, & generally time with my family.
Languages
Hungarian
Elementary
References
References available upon request.
Timeline
Systems Administrator / Data Analyst
FreshLinc Ltd
2021.06 - Current
Key Account Manager
FreshLinc Ltd
2014.06 - 2020.06
Project Manager - Traffic Planning System
FreshLinc Ltd
2011.09 - 2014.06
Key Account Manager
Solstor UK
2010.06 - 2011.09
Bachelor of Arts - Communication Studies
University of South Wales
1995.09 - 1998.07
A-Levels -
Bedford College
1993.09 - 1995.07