HAYLEY BAYLISS
Amesbury,Wiltshire
Summary
Highly adaptable and results-oriented professional with a proven ability to thrive under pressure and manage high-volume workloads effectively. Demonstrates strong communication, decision-making confidence, and exceptional relationship-building skills to prioritise urgent requests and deliver outstanding customer service. Committed to achieving results through resilience, strategic decision-making, and a customer-focused approach.
Overview
9
9
years of professional experience
4021
4021
years of post-secondary education
Work History
Odyssey Payroll Data Analyst
Ocado
Andover, Hampshire
07.2024 - Current
- Collaborated with other departments to ensure data accuracy and integrity.
- A key role in all aspects of data handling, cleansing, migration, encrypting and reporting. Ensuring the accurate and efficient transition of data from and to third party providers and the project implementation team.
- Supporting the timely delivery of Project Odyssey and ensuring the efficient and effective implementation of Oracle HCM system.
- Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions.
- Maintained and updated business databases.
Regional Payroll Helpdesk Agent
Ocado
Andover, Hampshire
02.2023 - 02.2025
- Demonstrated empathy and patience when interacting with customers to build rapport and trust
- Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes
- Managed emails to address customer needs and concerns
- Cultivated and maintained strong relationships with employees and colleagues to promote employee positivity
- Escalated complex issues to higher-level support for swift resolution
- Maintained positive, professional attitude in all customer interactions
- Created and Tailored training to meet the needs of the Business
- Conducted training sessions with the business
- Conducted Payroll Surgeries with the employees
- Maintained payroll information by collecting, calculating, and entering data into payroll system
- Handled sensitive employee information in accordance with privacy regulations
- Communicated clearly and effectively with employees regarding payroll policies, deductions, and benefits
Area Manager
Ocado
Andover, Hampshire
05.2021 - 02.2023
- Led safety initiatives to foster safety-first environment and culture
- Collaborated with senior management team to create and implement business development plans
- Evaluated team members' individual performances, providing positive feedback and taking appropriate corrective actions
- Helped navigate difficult relationships and drive positive shop floor cultures to significantly reduce turnover
Shift Manager
Mcdonalds
Amesbury, Wiltshire
07.2016 - 05.2021
- Managed day-to-day activities of staff to facilitate optimum efficiency levels
- Troubleshot minor problems and reported larger technical issues
- Conduct Investigation, Disciplinaries and Absence Management meetings
Education
NVQ Level 2 - Skills in Communication
City & Guilds
Boston, LincolnshireNVQ Level 2 - Application of Number
City & Guilds
Boston, Lincolnshire 04.2001 - 08.2008
GCSEs - English
Boston High School
Boston, LincolnshireSkills
- Resilience under pressure
- Adaptable
- Relationship-building
- Strong communication
- Decision-Making confidence
- Resilience under high-volume workloads
- Prioritising urgent requests
- Decision making
- Customer service orientation
- Results orientation
Personal Information
Date of birth: 10/14/87
Timeline
Odyssey Payroll Data Analyst
Ocado
07.2024 - Current
Regional Payroll Helpdesk Agent
Ocado
02.2023 - 02.2025
Area Manager
Ocado
05.2021 - 02.2023
Shift Manager
Mcdonalds
07.2016 - 05.2021
NVQ Level 2 - Application of Number
City & Guilds
04.2001 - 08.2008
NVQ Level 2 - Skills in Communication
City & Guilds
GCSEs - English
Boston High School
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