Emma Lipscombe
Hadleigh,Essex
Summary
Experienced professional with a strong background in regulatory compliance and process improvement. Demonstrates exceptional skills in HR reports generation, time-management, and meeting tight deadlines. Known for sound decision making, resilience under pressure, and efficient handling of starters and leavers reporting. Committed to enhancing operational efficiency and achieving organisational goals through strategic time efficiency and meticulous attention to detail.
Overview
29
29
years of professional experience
7
7
years of post-secondary education
Work history
HR/Payroll Administrator Data Protection Officer
Legra Academy Trust
07.2023 - 01.2025
- Working full time for the Legra Academy Trust providing HR and Payroll administration for 2 schools (secondary and primary)
- Implementing HR policies and overseeing successful transition of new payroll provider
- Working closely with Governors and Employees within the Trust to ensure a smooth process and the Legra Trusts and Values are seen through from start to finish
- Recruitment of all staff across two sites and completing compliance
- Onboarding and offboarding of all staff
- Report on production of staff data
- HR support across the Trust
- Creating and amending contracts for all staff
- Recording data of all personnel files
- Payroll support for over 250 members of staff
- Pensions Officer for both LGPS and Teachers Pension
- Minuting meetings, including investigations and grievances
- Home office working Visa Support
- Data Protection officer for the Trust
- Working with Unions to resolve employee issues
Administration/Payroll and Office Manager
TVM Accountancy
04.2014 - 07.2023
- Company Overview: Accountants
- During my time at TVM I worked on a part time basis supporting 3 partners streamlining their duties by providing secretarial and administrative support
- Working closely with clients offering advice and support on payroll, pensions and Human Resources as well as handling administrative tasks for clients and delegating their workload
- Over the years building strong relationships ensuring local companies continue to use our services as well as recommend the accountancy firm
- Secretarial support including and small accountancy duties on behalf of clients and compiling data
- Managing the payroll for 10 local companies
- Pensions Officer working with Nest and Creative Pensions
- HR support for local companies
- Dealing with income enquiries for both new and existing clients
- Diary management – keeping and arranging appointments on behalf of partners
- Database maintenance through Excel as well as staying up to date with Accountancy software packages
- Managing office equipment and budgeting for supplies and services throughout the office
- Accountants
Sales Development Manager
MSTT
10.2006 - 04.2018
- Company Overview: Hotel and Destination Management Representation Company established in 1970
- For 12 years I held the position of Sales Development Manager acting on behalf of 15 hotels and 5 Destination Management Companies worldwide
- My success was reflected by their presence in the UK market by establishing relationships with UK Tour Operators - delivering face to face meetings, training and regular contact
- By analyzing price and competition we were able to find market positions and the right relationships to build on
- Regularly contacting UK Tour Operators and Online Wholesaler to promote our clients
- Diary Management and attending events worldwide to ensure promotion of clients as well as UK sales calls for clients
- Setting up and maintaining the company database on Microsoft Excel and Microsoft Access
- Organising Familiarisation Trips with the UK Travel Trade
- Liaising with Press, Tourist Boards and airlines to promote the hotels and DMC’s to bring awareness to the UK market
- Maintaining production with the UK buyers
- Hotel and Destination Management Representation Company established in 1970
Group Quotations Section Manager – Sales and Marketing Department
Miki Travel Limited
02.1998 - 10.2006
- Company Overview: Wholesalers selling Groups and FIT to European destinations
- Managing a team of 5 personnel, covering all aspects of employment
- Developing the in house computer system and training staff within the Sales and Marketing Department on new systems
- Responsible for accurate, fast, competitive quotation and professional operation of ad-hoc, custom designed group tours of Europe for the Non-Japanese markets
- Ensuring quotations for all FIT’s not featured on the main website, and Incentive Travel are received and sent to clients within the allotted time period
- Negotiating and liaising with suppliers both in house and outside of the company in order to receive competitive prices and satisfactory service
- Attending Travel Markets and travelling overseas to secure existing and future business with clients and suppliers on behalf of the company, including the UK, North America, and Japan
- Wholesalers selling Groups and FIT to European destinations
Quotations Assistant
Trafalgar Tours
12.1995 - 08.1997
Education
High School - English Literature, English Language, French, Maths, Sociology, Science, Economics
Belfairs High School
09.1988 - 06.1993
BTEC - Travel and Tourism
South East Essex College
09.1993 - 06.1995
CIPD level 3 HR Qualification - undefined
Skills
- Regulatory compliance
- Process Improvement
- Payroll reports generation
- Time-management
- Time efficiency
- Sound decision making
- Resilience under pressure
- Starters and leavers reporting
- Meeting tight deadlines
Custom
1 month
Personal Information
Date of birth: 04/19/77
Timeline
HR/Payroll Administrator Data Protection Officer
Legra Academy Trust
07.2023 - 01.2025
Administration/Payroll and Office Manager
TVM Accountancy
04.2014 - 07.2023
Sales Development Manager
MSTT
10.2006 - 04.2018
Group Quotations Section Manager – Sales and Marketing Department
Miki Travel Limited
02.1998 - 10.2006
Quotations Assistant
Trafalgar Tours
12.1995 - 08.1997
BTEC - Travel and Tourism
South East Essex College
09.1993 - 06.1995
High School - English Literature, English Language, French, Maths, Sociology, Science, Economics
Belfairs High School
09.1988 - 06.1993
CIPD level 3 HR Qualification - undefined
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