Rose Marshall

Tamworth,,Staffordshire

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Work history

FOH team member

The Penny Black

Tamworth, Staffordshire

09.2022 - 11.2023

In this job I took on many roles and responsibilities such as training new staff members, skilfully serving beer, wine, spirits, non-alcoholic drinks and custom cocktails to over 200+ guests per day
I maintained a clean and organized bar area while strictly adhering to all health and safety protocols
I sustained a safe environment by discounting service to intoxicated guests and coordinating with staff to defuse conflict
I preserved an extensive knowledge of all the drinks we serve to provide quality recommendations to guests.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Fast food crew member

KFC Ventura Park

Tamworth, Staffordshire

11.2021 - 09.2022

Maximised sales, simultaneously serving customers face-to-face while managing online orders.
Maintained high standards of service in fast-paced dining and drive-through settings, serving 150+ customers daily.
Performed cleaning duties to prevent accidents in dining and food preparation areas.
Handled customer transactions, including cash and credit card payments with 100% accuracy.
Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
Maintained high standards of cleanliness to create a safe, welcoming and positive customer experience.

Sandwich artist

Subway Upper Gungate

Tamworth, Staffordshire

06.2021 - 08.2021

Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
Completed daily cleaning lists to maintain tidy and welcoming dining areas.
Warmly greeted customers and proactively reduced wait times.
Demonstrated proper food handling and safety standards.
Prepared and packaged orders with precise presentation skills.
Prepared sandwiches and other menu offerings in line with quality, portion and timeframe targets.
Prepared tea, coffee and carbonated beverages for customers.

Nursery practitioner

Footsteps Nursery, Lichfield Road

Tamworth, Staffordshire

04.2021 - 07.2021

Updated online learning journals with excellent systems knowledge.
Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
Created stimulating learning environments to motivate educational engagement and development.
Delivered rich learning opportunities for children with diverse abilities.

Nursery practitioner

Humpty Dumpty Nursery & Preschool

Lichfield, Staffordshire

09.2019 - 04.2021

Attended regular training opportunities to expand professional knowledge and further career progression.
Oversaw key group of children and kept detailed progress observations.
Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
Encouraged physical fitness and wellbeing through outdoor activities.
Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
Handled nappy changes and baby feeding while keeping detailed log sheets.

Education