Ellie Cassford
Hartlepool,Cleveland
Summary
Outgoing Waiter eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Bring a year and a half years of fine dining experience. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.
Overview
2
2
years of professional experience
Work history
Waiter
Jojo Gelatos
Hartlepool, Durham
2022.03 - 2023.10
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Practiced healthy and safety measures to comply with regulations.
- Attended to customer's needs proactively for first-class waiting service.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
GCSEs - Health and Social care
Hartlepool Sixth Form
Hartlepool 2023.09 -
Skills
- Food safety understanding
- Special dietary requirements
- Food hygiene protocol
- High-volume dining
- Food and beverage service
- Interpersonal skills
- Barista experience
- Effective sales techniques
- Spirits, wine and food service
- Cleaning requirements
- Efficient payment processing
- Highly responsible and reliable
- Table service
- Efficient under pressure
- Food and beverage knowledge
- Upbeat, outgoing and positive
- Product inventory maintenance
- COVID-19 hygiene measures
- Menu knowledge
- Table check-ins
- Menu memorisation
Timeline
GCSEs - Health and Social care
Hartlepool Sixth Form
2023.09 -
Waiter
Jojo Gelatos
2022.03 - 2023.10