ROSARIO ALVAREZ ALVAREZ
Belfast,Lisburn and Castlereagh
Overview
23
23
years of professional experience
Work history
Visitor Experinece Crew
Titanic Belfast Limited
BELFAST
03.2025 - Current
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained up-to-date knowledge about local attractions for most current information provision to tourists.
- Clarified queries about local culture to enhance tourist understanding.
- Upheld high standards in presentation and personal grooming, reflecting positively on company's image.
- Coordinated with other tour guides for efficient handling of large groups.
- Navigated through congested areas smoothly leading to seamless tour experiences.
- Assisted non-English speakers for smooth communication using multilingual skills.
- Enhanced visitor experience by providing detailed explanations of historical sites.
- Relayed information effectively using easy-to-understand language-appreciated especially by families with young children.
- Contributed to positive customer feedback with engaging storytelling techniques.
- Communicated effectively with international tourists boosting reputation as inclusive guide.
- Managed emergencies calmly, reducing risk and maintaining safety on tours.
- Boosted cultural awareness with accurate sharing of historical facts and anecdotes.
- Ensured safety for all tourists during excursions by enforcing rules and guidelines.
- Demonstrated professionalism and punctuality at all times, contributing to positive company image.
- Adapted quickly under changing conditions – ensuring tours ran smoothly despite unforeseen circumstances.
- Shared unique stories about tour locations and shared unique stories.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Participated in regular training sessions to enhance knowledge about various exhibits.
- Ensured adherence to museum policies by all visitors, maintaining decorum within premises.
- Managed crowd control during busy periods, maintaining order and calm.
- Worked at special events such as night viewings or holiday celebrations to provide additional support.
- Utilised multilingual skills to cater to international guests, improving guest satisfaction rates.
- Contributed to team success with effective communication and collaboration.
- Enhanced visitor experience by conducting engaging and informative tours.
- Handled emergencies efficiently whilst ensuring safety of all visitors present.
- Addressed enquiries, issues and concerns of tourists.
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
- Protected group members by following safety guidelines.
- Enhanced local tourism by recommending additional attractions and points of interest in surrounding area.
- Monitored tour guests' behaviour and enforced site and tour rules.
Cabin crew member
easyJet
Belfast, Lisburn and Castlereagh
01.2024 - 06.2024
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
- Prepared cabin and passengers for safe landing.
- Greeted passengers upon boarding and exiting aircraft.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
- Facilitated open on-board communication, delivering regular announcements on behalf of captain to update passengers on schedule changes.
- Maintained calmness and composure during emergency situations.
- Helped passenger with diverse comfort requests and answered questions.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Addressed questions and resolved issues and complaints.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Reassured passengers during turbulent flights and during unavoidable delays.
- Assessed emergency equipment and first aid kits ahead of travel.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Performed rigorous pre-flight security checks ahead of take off.
- Supported passengers through emergency scenarios for safe outcomes.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Maintained tidy area to support cleanliness and quality standards.
- Handled special needs of children, elderly and individuals with disabilities.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Demonstrated in-flight safety regulations presentation to passengers.
- Promoted and sold duty-free goods to passengers.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Distributed infant seat belts and life jackets to relevant passengers.
- Guided passengers in prompt evacuation during emergency landings.
- Promoted duty-free goods and collected payments from patrons.
Manager
Hallro
Daytona Beach, Florida, EEUU
10.2014 - 10.2022
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.
- Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
- Prepared and presented reports, strategies and recommendations for consideration by senior management.
- Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
- Supported business development activities and onboarded new clients to grow revenues.
- Created and implemented best practice policies and processes to aid operational performance.
- Utilised knowledge and research methods to benchmark planning activities and drive best practice results.
- Planned and managed resources and budget to support and deliver objectives.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Manager/Owner
Mediterraneo Bluu Cafe
Margarita Island
03.2006 - 06.2009
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales..
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Analysed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Introduced motivational success recognition scheme.
- Reconciled all company accounts, including credit cards and expenses.
- Managed payroll by tracking employee hours and entitlements.
- Compared sales performance with intended goals on short and long term basis.
Cabin Crew Member
Santa Barbara Airline
Maiquetia, Maiquetia, Venezuela
04.2004 - 05.2006
- Served food and beverages to 169/220 passengers per flight, consistently complying with airline health and safety standards.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Addressed questions and resolved issues and complaints.
- Greeted passengers upon boarding and exiting aircraft.
- Demonstrated in-flight safety regulations presentation to passengers.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Promoted and sold duty-free goods to passengers.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Maintained calmness and composure during emergency situations.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Mc Donnell Douglas DC10
- BOEING 727-200
- Mc Donnell Douglas DC9
- ATR 42
Customer Service Agent
Santa Barbara Airline
Maiquetia, Maiquetia, Venezuela
01.2002 - 03.2004
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Passenger's Check- In
- Lost and Found
- Boarding Process
- Reservation and Sales of air tickets
- Attention to Business and First Class passengers
Education
Bachelor of Economics - Economics
UNIVERSIDAD CENTRAL DE VENEZUELA
Caracas, Venezuela 09/1991 - 07/1996
A-Levels -
COLEGIO INDEPENDENCIA
Playa Grande, Venezuela 09/1986 - 07/1991
Skills
- Microsoft Word, Excel, Power Point, Outlook
- Customer Services
- Computer Skill
- Spanish
- Amadeus
- SITA/DCS
- Aviation Security course
- Airside Health cares and Safety
- Fire Safety
- Dangerous Goods
- Financial Advisor
- POS operation
- Business administration
- Office 365 proficient
- Team supervision
Languages
English
Fluent
Spanish
Native
Reference
Remis Camblor +34 634678507 remiscamblor1@hotmail.com
Yisleny Abrante +44 7378251693. yis13abrante23@gmail.com
Timeline
Visitor Experinece Crew
Titanic Belfast Limited
03.2025 - Current
Cabin crew member
easyJet
01.2024 - 06.2024
Manager
Hallro
10.2014 - 10.2022
Manager/Owner
Mediterraneo Bluu Cafe
03.2006 - 06.2009
Cabin Crew Member
Santa Barbara Airline
04.2004 - 05.2006
Customer Service Agent
Santa Barbara Airline
01.2002 - 03.2004
Bachelor of Economics - Economics
UNIVERSIDAD CENTRAL DE VENEZUELA
09/1991 - 07/1996
A-Levels -
COLEGIO INDEPENDENCIA
09/1986 - 07/1991
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