Andrew Lawlor
Lisburn,Lisburn and Castlereagh
Summary
Results-driven professional with expertise in team development, negotiation strategies, and B2C sales. Demonstrates a proven ability to forge strategic partnerships and implement customer generation strategies that drive enquiry conversion and business growth. Proficient in CRM systems, with a focus on optimising processes to enhance client engagement and retention. Committed to leveraging skills to contribute to organisational success while fostering long-term relationships.
Overview
11
11
years of professional experience
Work History
Car sales executive
Mercedes-Benz
Belfast, Antrim and Newtownabbey
11.2024 - Current
- Conducted thorough market research to stay competitive with pricing strategies.
- Established trust with clients by demonstrating transparency in all transactions.
- Presented tailored sales pitches to various customer demographics, resulting in effective communication.
- Utilised CRM systems effectively to manage client information and follow-ups.
- Engaged in regular product training sessions for staying updated with latest features and specifications.
- Achieved high customer satisfaction by providing excellent service.
- Resolved customer complaints promptly, maintaining company's reputation.
- Closely followed-up on leads generated from online enquiries, increasing conversion rates.
Head of sales
Education and Coaching Academy
Belfast, Antrim and Newtownabbey
05.2022 - 11.2024
- Motivated sales team with hands-on approach to drive growth and expand profit margins.
- Collaborated with marketing team to develop strategy and execute expansion across UK and EMEA markets.
- Developed and executed business strategies that generated £450,000+ and 25% growth in annual revenue.
- Aligned strategy and delivery across departments through strong leadership and communication.
- Drove high-quality client acquisition with targeted market research and multi-channel outreach.
- Ensured seamless customer experience by implementing processes to manage and maintain customer expectations throughout sales process.
- Employed strategic planning and analysis to confidently advise CEO on innovative market expansion tactics.
Head Tutor
Education and Coaching Academy
Belfast, Antrim and Newtownabbey
05.2021 - 11.2024
- Planned lessons to target subject weaknesses and build skills within strengths.
- Harnessed technology and virtual learning to enhance student experiences.
- Designed and evaluated Individual Learning Plans using person-centred approach.
- Produced modules and adapted teaching resources for different learning styles.
- Developed and incorporated engaging web-based support material, aptly meeting distance learning needs.
- Tailored teaching styles to tutor students with Special Educational Needs (SEN).
- Updated records and progress reporting to enhance accountability.
Coach
Education and Coaching Academy
Belfast, Antrim and Newtownabbey
06.2018 - 11.2024
- Designed and executed individual and small group exercise fitness classes and regimens.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Harnessed app technology to help clients plan and commit to training regimes.
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Built clients confidence and ability through unrelenting motivation and dedication.
- Established and maintained positive relationships with 100+ clients, maintaining excellent client loyalty.
- Used Instagram and Facebook effectively to grow client engagement and recommendations.
Customer services advisor
Tesco Superstore
Crumlin, Antrim and Newtownabbey
10.2014 - 06.2018
- Recorded and processed customer data accurately.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Performed cashier duties, including balancing and end-of-day banking.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Helped new staff acclimate to customer service team and mentored on strategies for success.
Education
NVQ Level 3 - National Certificate in Fitness Instructing and Personal Training
Elite Fitness and Performance Academy
Belfast 03/2018 - 06/2018
NVQ Level 3 - Education and training
Lear Training
Belfast 05/2021 - 05/2022
NVQ Level 3 - Emergency first aid at work
MCP First Aid Training
Belfast 12/2022 - 12/2024
A-Levels -
St.Malachys College
Belfast 09/2014 - 08/2016
GCSEs -
St.Malachy's College
Belfast 09/2012 - 08/2014
Skills
- Team development
- Negotiation strategies
- B2C sales
- Strategic partnerships
- Enquiry conversion
- Customer generation strategy
- CRM proficiency
References
Stephen Clarke - General Manager of Education and Coaching Academy
Email: stephenjmclarke@gmail.com
Phone: 07984309236
Aisling Gallagher - Department Manager Primark
Email: aislinggallagher1@hotmail.co.uk
Phone: 07712286569
Timeline
Car sales executive
Mercedes-Benz
11.2024 - Current
Head of sales
Education and Coaching Academy
05.2022 - 11.2024
Head Tutor
Education and Coaching Academy
05.2021 - 11.2024
Coach
Education and Coaching Academy
06.2018 - 11.2024
Customer services advisor
Tesco Superstore
10.2014 - 06.2018
NVQ Level 3 - National Certificate in Fitness Instructing and Personal Training
Elite Fitness and Performance Academy
03/2018 - 06/2018
NVQ Level 3 - Education and training
Lear Training
05/2021 - 05/2022
NVQ Level 3 - Emergency first aid at work
MCP First Aid Training
12/2022 - 12/2024
A-Levels -
St.Malachys College
09/2014 - 08/2016
GCSEs -
St.Malachy's College
09/2012 - 08/2014
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