Adnan Alzaw
Lisburn,Lisburn and Castlereagh
Summary
Dedicated professional with expertise in communication, problem-solving, and empathy, ensuring passengers receive exceptional service even during challenging situations. Proficient in safety and security protocols, adept at identifying suspicious behaviour and responding effectively. Strong language skills enhance interactions in international settings, while adaptability ensures seamless operations amidst unpredictable airport conditions. Committed to fostering positive relationships across departments to maintain a collaborative work environment.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Errol
Belfast, Antrim and Newtownabbey
01.2025 - Current
A dedicated and multilingual customer care professional with experience in high-pressure airport environments. Skilled in conflict resolution, passenger assistance, and delivering exceptional service to international travelers. Seeking to bring strong communication and organizational skills to a dynamic team.
Education
GCSEs - GCSEs
Stpatricks Acadamy
Lisburn 09.2019 - 06.2023
Foundation Degree in Arts - MEDIA STUDIES
Queen's University Belfast
Belfast 09.2023 - 06.2024
Skills
- Communication: Clear, polite, and effective communication with passengers and team members
- Problem-Solving: Handling complaints, resolving issues, and ensuring passengers have a positive experience
- Empathy: Understanding and responding to passenger needs, especially during delays or stressful situations
- Understanding airport security procedures, safety protocols, and emergency procedures is vital
- Ability to identify suspicious behavior and respond appropriately
- Airports function smoothly when staff collaborate well across different departments (eg, security, customer service, operations)
- Being able to speak multiple languages can be a huge asset, especially in international airports
- Airport work can be unpredictable (weather delays, equipment
- Understanding the rules and regulations for aviation, customs, and immigration processes
- failures), so being adaptable is key to staying calm and effective
- Building positive relationships with passengers and colleagues can make a big difference in the work environment
Affiliations
- Travel & Culture
- Sports & Physical Activities
- Technology & Gaming
- Creative & Artistic
Accomplishments
The marketing team was struggling to meet sales targets due to low engagement on social media."
- I was tasked with improving social media engagement to drive brand awareness and sales."
- Action: "Developed and executed a targeted content strategy, collaborated with influencers, and introduced paid social ads."
- "Increased engagement by 40% in three months, which contributed to a 25% increase in sales for that quarter."
Certification
"Completed full General Certificate of Secondary Education (GCSE) qualifications"
"Certified in Health and Safety Standards / Procedures"
"I am fully licensed to operate a motor vehicle"
Languages
English
Fluent
Arabic
Native
Norwegian
Advanced
Swedish
Advanced
Spanish
Beginner
Timeline
Customer service representative
Errol
01.2025 - Current
Foundation Degree in Arts - MEDIA STUDIES
Queen's University Belfast
09.2023 - 06.2024
GCSEs - GCSEs
Stpatricks Acadamy
09.2019 - 06.2023
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