Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosanna Gordon

Wishaw,NLK

Summary

I am a versatile team member able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Willing to work hard at any task asked of me. experienced with lone working and in large teams. A variety of different useful experience. I am also 19 and have held a license for over 2 years, so will find it easy to get to work punctually.

Overview

3
3
years of professional experience

Work History

Shop floor assistant

Tesco
Wishaw, North Lanarkshire
09.2023 - 12.2023

Arranged shelves to display promotions, sales and deals in the optimum placement to increase purchases. Answered customer questions and located items without difficulty using up-to-date product knowledge. Assisted customers with wide selection of products and services. Maintained excellent customer satisfaction by providing helpful, friendly and attentive customer service.

Ended due to temporary contract.



kitchen staff

yo sushi
Bathgate, West Lothian
01.2023 - Current

Working in a yo sushi kiosk inside a Tesco, making fresh food daily infront of customers to put on shelves, within a small team. I have gained skills such as being able to train and supervise new staff. responsibility of lone working whilst getting everything done. Maintaining health and food standards in a kitchen ensuring everything is clean. following a FIFO system so all food on display is fresh.



Crew member

McDonald's
Hamilton, South Lanarkshire
04.2022 - 09.2022

I worked front counter and drive-thru primarily. Taking orders accurately, operating a register and maintaining hygiene standards. Running orders, presenting customers with their food, handling cash, preparing food. Job duties include operating a cash register, cleaning the restaurant, and completing other assigned tasks. Maintain open and effective communication with customers and managers, with excellent one-to-one communicationwith customers.

Handed in resignation as not enough hours due to 0 hour contract.


Vaccine Support Assistant

North Lanarkshire Council
Motherwell, North Lanarkshire
04.2021 - 04.2022

I previously worked at Ravenscraig vaccination centre, I welcomed and communicated with members of the public and staff to ensure the vaccination process ran smoothly and in a timely manner. I acted as a guide throughout the process and directed people through the centre in a welcoming and friendly manner. This built great teamwork and communication skills. I have also gained skills such as being able to handle challenging situations such as hostile patients, in a cool collected manner and how to be adaptable to a fast pace environment.

Ended due to temporary contract.

Education

Scottish Qualifications Certificate -

Dalziel High School
North Lanarkshire

GCSEs -

Dalziel High School
North Lanarkshire

Skills

  • Customer complaint handling
  • Customer/public relations
  • Problem-solving
  • Hard working
  • Friendly
  • Motivated

Timeline

Shop floor assistant

Tesco
09.2023 - 12.2023

kitchen staff

yo sushi
01.2023 - Current

Crew member

McDonald's
04.2022 - 09.2022

Vaccine Support Assistant

North Lanarkshire Council
04.2021 - 04.2022

Scottish Qualifications Certificate -

Dalziel High School

GCSEs -

Dalziel High School
Rosanna Gordon