Rebecca O'Brien
Cheadle Hulme,Cheshire
Summary
I have successfully completed studying 3 BTECs at Aquinas college. I am a motivated hardworking, punctual and reliable person who tries to achieve the best outcome within different situations. I have gained experience working in retail and hospitality which has provided me with knowledge to deliver excellent customer service with both general enquires and complaints. I work well within a team and independently. I enjoy socialising, going to the gym, having walks and travelling.
Overview
2
2
years of professional experience
29
29
years of post-secondary education
Work History
Shop Floor Assistant
Asda
Cheadle Hulme, Stockport
07.2022 - Current
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Explained product benefits maximising customer engagement while driving sales.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Updated product labelling and pricing to reflect discounts and offers.
- Operated tills with care and precision to accurately process cash and credit card transactions.
Restaurant Waitress
Romulus Restaurant
Bramhall, Stockport
06.2021 - 06.2022
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Greeted and escorted guests to tables.
- Informed kitchen staff regarding order and requirements.
Education
GCSEs - English
St James' Catholic High School
Cheadle 09.2016 - 06.2021
GCSE - Maths
St James' Catholic High School
Cheadle 09.2016 - 06.2021
GCSEs - Science
St James' Catholic High School
Cheadle 09.2016 - 06.2021
GCSEs - Food Tech
St James' Catholic High School
Cheadle 09.2016 - 06.2021
GCSEs - Physical Education
St James' Catholic High School
Cheadle 09.2016 - 06.2021
Btec - Law
Aquinas College
Stockport 09.2021 - 08.2023
Btec - Health and Social
Aquinas College
Stockpport 09.2021 - 08.2023
Btec - Uniformed Protective Services
Aquinas College
Stockport 09.2021 - 08.2023
Skills
- Superb time management
- Money handling
- Customer service oriented
- Energetic self-starter
- Outgoing and enthusiastic
- Customer retention
Timeline
Shop Floor Assistant
Asda
07.2022 - Current
Btec - Law
Aquinas College
09.2021 - 08.2023
Btec - Health and Social
Aquinas College
09.2021 - 08.2023
Btec - Uniformed Protective Services
Aquinas College
09.2021 - 08.2023
Restaurant Waitress
Romulus Restaurant
06.2021 - 06.2022
GCSEs - English
St James' Catholic High School
09.2016 - 06.2021
GCSE - Maths
St James' Catholic High School
09.2016 - 06.2021
GCSEs - Science
St James' Catholic High School
09.2016 - 06.2021
GCSEs - Food Tech
St James' Catholic High School
09.2016 - 06.2021
GCSEs - Physical Education
St James' Catholic High School
09.2016 - 06.2021
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