Rory Keenan
Royston,Hertfordshire
Summary
Ambitious student offers superior communication and problem-solving skills. Possesses strong knowledge of IT support. Planning to achieve in degree in a field relating to Software Engineering through a degree apprenticeship or a full-time course. Eager to apply academic foundation to real-world practices. Passionate about Software Development, writing programs and solving problems. Wide range of skills applicable to IT/Software Development roles. Always looking to learn and improve. Valuable experience working as an IT Technician has allowed for the development and improvement of many different skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
IT Technician
Nigel Spence Chartered Accountants
, Hertfordshire
07.2022 - Current
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Answered user questions about hardware and software operation to help resolve problems.
- Contributed to infrastructure projects, collaborating with external vendors for successful outcomes.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Oriented users to operate new software and computer equipment.
- Installed new software for users and monitored version and patch update requirements.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Updated and improved web pages for relevancy and accuracy.
- Monitored local network to optimise performance.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Troubleshot various incidents related to hardware, networks and software faults.
- Liaised with customers on operations issues and requests, providing efficient support.
Education
A-Levels - Mathematics, Design & Technology: Product Design
Long Road Sixth Form College
Cambridge, Cambridgeshire 09.2022 -
A-Levels - Computing
Long Road Sixth Form College
Cambridge, Cambridgeshire 09.2022 -
GCSEs - English, Mathematics, Science, Computer Science, Design Technology, History
King James Academy Royston
Royston, Hertfordshire 09.2015 - 08.2022
Skills
- Troubleshooting proficiency
- Exceptional communicator
- Application installations
- Software issue diagnosis
- Hardware diagnosis
- Time management
- Problem-solving
- C/C
- Java
- Python
- C#
- Databases (SQL and NoSQL)
- Version Control Software (Git)
Timeline
A-Levels - Mathematics, Design & Technology: Product Design
Long Road Sixth Form College
09.2022 -
A-Levels - Computing
Long Road Sixth Form College
09.2022 -
IT Technician
Nigel Spence Chartered Accountants
07.2022 - Current
GCSEs - English, Mathematics, Science, Computer Science, Design Technology, History
King James Academy Royston
09.2015 - 08.2022
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