Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Noel Glasford

Noel Glasford

London,Kent

Summary

Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

IT Technician

Board of Education
St John's , Antigua & Barbuda
09.2018 - Current
  • Supported IT department in contract management and equipment purchasing.
  • Maintained optimum levels of IT support to 150 staff across 3 sites.
  • Coordinated and executed routine hardware upgrades.
  • Optimised desktop, telephony and application infrastructure to meet operational demand.
  • Prioritised incoming tickets to facilitate maximum efficiency.
  • Kept clients well-informed of ticket status.
  • Prioritised ticket queue, closing interactions and logging requests upon query resolution.
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Conducted user training on database systems, developing and implementing user-friendly training materials to enhance understanding.
  • Created and implemented database designs and data models.
  • Designed and developed analytical data structures.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.

Education

Bachelor of Science - Information Technology

Colorado Technician University
USA
04.2020 - 07.2023

Associates of Science - Information Technology

Colorado Technical university
USA
04.2020 - 02.2022

Certificate of Higher Education - Computer Repair

Antigua and Barbuda International Institute
Antigua

Skills

  • Network troubleshooting
  • Software issue diagnosis
  • Data processing
  • Customer support needs assessment
  • Technical documents comprehension
  • Data entry
  • Hardware upgrades
  • Windows XP/Vista
  • Customer service expert
  • Troubleshooting proficiency
  • Hardware diagnosis
  • Software diagnosis
  • Skilled in TCP/IP and WAN
  • Expert in disaster recovery
  • Technical issues analysis
  • Application support
  • Desktop support
  • Application installations
  • Running backups
  • Systems administration
  • Performance Tuning and Optimization (PTO)
  • Data audits
  • MySQL consolidation

Languages

English
Native

Timeline

Bachelor of Science - Information Technology

Colorado Technician University
04.2020 - 07.2023

Associates of Science - Information Technology

Colorado Technical university
04.2020 - 02.2022

IT Technician

Board of Education
09.2018 - Current

Certificate of Higher Education - Computer Repair

Antigua and Barbuda International Institute

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Noel Glasford