Roohul Alom

• Led £1.2M ERP transformation programme, improving operational efficiency and scalability across the business
• Implemented robust governance frameworks, including RAID logs, reporting, and project controls
• Managed cross-functional teams and third-party vendors to deliver key milestones on time and within budget
• Delivered proactive risk mitigation strategies, ensuring smooth and successful system deployment
• Led rollout of RingCentral telephony platform across 220 branches, enhancing communication and service capability

• Delivered complex technology projects within a consulting environment, aligning solutions to client business objectives
• Managed end-to-end project lifecycle across multiple workstreams, from initiation through to delivery and handover
• Acted as key interface between technical teams and client stakeholders, translating business requirements into technical solutions
• Led cross-functional teams including developers, architects, and third-party vendors to deliver high-quality outcomes
• Implemented structured governance frameworks (RAID, reporting, change control) to ensure project transparency and control
• Managed project risks, issues, and dependencies, driving timely resolution to maintain delivery momentum
• Oversaw system integration and transformation initiatives, ensuring alignment with client architecture and strategy
• Delivered regular status reporting and presentations to senior stakeholders and client leadership

• Led planning and delivery of integrated technology systems for the Commonwealth Games, ensuring seamless coordination across event, security, timing, and broadcast platforms
• Delivered real-time data integration via APIs, enabling live data feeds into mobile applications and public-facing websites
• Managed cross-functional stakeholders including sports bodies, venue teams, and technology vendors to define requirements and ensure system interoperability
• Implemented robust governance and delivery frameworks to manage timelines, dependencies, and project milestones
• Identified and mitigated technical and operational risks, developing contingency plans to ensure uninterrupted event delivery
• Managed project budgets exceeding £1M, ensuring delivery within scope and financial constraints
• Led enterprise-wide rollout of Zendesk, standardising support operations across the Games
• Oversaw end-to-end delivery under strict, immovable event deadlines, ensuring all systems were fully operational for live event use

After Vehicle Replacement Group was acquired by Davies Group, I retained responsibility for overseeing operations and managing strategic projects, including portal integration, system changes, and the delivery of new business requirements.

• Delivered £500k BI platform improving decision-making
• Developed dashboards increasing efficiency by 25%

• Delivered £800k fleet management system, improving operational efficiency and reporting capability
• Managed full project lifecycle from requirements through to delivery, including stakeholder engagement across business units
• Led portal integration between legacy systems and new platforms, streamlining customer and internal workflows
• Coordinated software enhancements to support evolving business requirements and regulatory needs
• Acted as primary liaison between technical teams and business stakeholders, ensuring clear communication and alignment
• Oversaw data migration and system transition activities, minimising disruption to live operations
• Implemented process improvements that reduced turnaround times and increased service quality
• Supported onboarding of new clients and services following acquisition, ensuring smooth operational integration
• Managed third-party suppliers and developers to deliver projects on time and within budget
• Produced and maintained project documentation, including requirements, test plans, and user guides
• Facilitated UAT (User Acceptance Testing) and ensured successful system adoption across teams
• Monitored project performance, risks, and issues, implementing mitigation strategies where required

• Managed end-to-end delivery of IT projects, ensuring alignment with business objectives and timelines
• Owned stakeholder engagement across technical and non-technical teams, including senior leadership
• Delivered system integration and transformation projects, improving operational efficiency
• Led project planning, resource allocation, and budget management across multiple workstreams
• Identified and mitigated risks and issues through proactive project governance
• Managed third-party vendors to ensure quality delivery within agreed scope and cost
• Oversaw UAT and implementation phases, ensuring smooth transition into business-as-usual