Jay Ladwa
Solihull,UK
Summary
Focused and driven IT Project Manager with a proven record of spearheading technology departments and projects for Telecommunication businesses. In-depth technical knowledge and project management skills. Delivering information and technology solutions to leadership teams.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
IT project manager
Obsidian Consulting Ltd
Solihull, West Midlands
01.2022 - 09.2024
- Worked as a contractor for Virgin Media 02 as a IT Project Manager
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Implemented change management processes to adapt to evolving project requirements.
- Developed and maintained comprehensive project documentation, aligning with business objectives, HLD, PID's, Timelines, RAID Logs, etc
- Conducted risk assessments and implemented mitigation strategies.
- Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
- Oversaw execution of IT projects from inception to execution.
- Coordinated project resources, allocating tasks based on team members' strengths and skills.
Senior Property Project Manager
Second City Housing Ltd
Birmingham , West Midlands
01.2021 - 11.2023
- Managed on-site evaluations, internal audits and customer surveys.
- Developed appropriate resources to meet needs of diverse audiences.
- Supported team by demonstrating respect and willingness to help.
- Wrote reports outlining project progress and results.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Created a Estate Agency which sold, Renovated, Provided Guaranteed Rent to Landlords as a package deal which generated over £1.2 million revenue.
- Detailed understanding of property maintenance and overseeing in house contractors and 3rd party contractors.
- Implemented GNB software solution system to improve business efficiencies using an online CRM system to automate all property management tasks including fully integrated paperless bills saving the company £1.5million
- Successfully negotiated 557 properties and generated over £278k revenue per month in 2021.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Senior Property Project Manager
Open House Agency
Warwick, Warwickshire
01.2019 - 01.2021
- Dealing with rent arrears, tenants deposits, check outs and property maintenance
- Good knowledge of tenancy law and dispute management and current legislation
- Maintaining accurate database of managed properties including debt and stock management
- Generated 210 new business opportunities and successfully delivered over £1 million profit back into the agency.
- Explained terms of sale or conditions of lease to facilitate informed decision-making.
- Researched property market and advised on up-to-date property value.
- Contributed to significant business revenue growth within commercial and residential property divisions.
- Prepared legal documents during transactions and maintained organised record of tasks on hand.
- Scheduled workers to carry out maintenance work to properties as needed.
Dental practice manager
My Dentist
Coventry, West Midlands
12.2017 - 12.2018
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
- Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
- Resolved issues by recording and investigating complaints and recommending remedial actions.
- Drafted timely financial reports as required by principals.
- Responded promptly to general enquiries and record requests from physicians to minimise patient service delays.
- Performed payroll duties and made appropriate returms to HMRC and Health Services Superannuation Scheme.
Area operations manager
Casna Group
Camden, London
12.2014 - 12.2017
- Reduced costs and improved operations by analysing processes and customer feedback.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Led overall direction, coordination and evaluation of department functions.
- Managed and motivated high-performing teams for successful KPI attainment.
- Strategically scheduled and managed 250+ staff members, maintaining high-performing business operations.
- Noted employee absences and grievances, and improved team development and performance with right training.
Education
Bachelor of Arts - Strategic Tourism and Hospitality Management
Coventry University
Coventry 09.1998 - 09.2001
Diploma of Higher Education - CIPD
Coventry University
Coventry 02.2002 - 07.2002
ITIL 4 Foundation
Knowledge Academy
01.2024 - 04.2024
Prince 2 Foundation & Practitioner
Knowledge Academy
Scrum Master Certification
Knowledge Academy
ABBE Level 3 Certificate in Domestic Energy Assessment - Domestic Energy Assessment
ABBE Quality Accredited
Birmingham12.2023
Skills
- Lifecycle project delivery
- Expert in Monday, Jira, MS Project, Asana, Trello,
- IT budget and cost control
- Excel proficiency
- Project Documentation
- Interpersonal And Written Communication
- Stakeholder Management
- Project Manager
Languages
Hindi
Intermediate
Gujarati
Advanced (C1)
Punjabi
Advanced
Timeline
ITIL 4 Foundation
Knowledge Academy
01.2024 - 04.2024
IT project manager
Obsidian Consulting Ltd
01.2022 - 09.2024
Senior Property Project Manager
Second City Housing Ltd
01.2021 - 11.2023
Senior Property Project Manager
Open House Agency
01.2019 - 01.2021
Dental practice manager
My Dentist
12.2017 - 12.2018
Area operations manager
Casna Group
12.2014 - 12.2017
Diploma of Higher Education - CIPD
Coventry University
02.2002 - 07.2002
Bachelor of Arts - Strategic Tourism and Hospitality Management
Coventry University
09.1998 - 09.2001
Prince 2 Foundation & Practitioner
Knowledge Academy
Scrum Master Certification
Knowledge Academy
ABBE Level 3 Certificate in Domestic Energy Assessment - Domestic Energy Assessment
ABBE Quality Accredited
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