Hi, I’m
Sarah Cuesta
London,UK
Summary
Hight-Skilled Project Manager and Senior Business Analyst with 16+ years of experience in domestic and multinational corporations in the financial, educational, and telecommunications sectors. Ability to scope complex business requirements and create complex front office solutions, business requirements diminishing risks of critical applications and dealing with complex collaboration that involves regulatory and policy constraints, ecosystem business value, and cloud/backend integration. Qualifications in Accounting and Financial Management, Leadership and Personal Development, Managing People and Operations, Managing Operations and Quality, and Marketing and Strategic
Overview
20
years of professional experience
1
Certification
Work history
Bestway WholesaleLondon
IT Project manager
01.2024 - Current
Job overview
- Led the team, problem-solving, analytical, and program management skills of large-scale project delivery using SCRUM methodology.
- Implemented change management processes to adapt to evolving project requirements.
- Developed and maintained comprehensive project documentation, aligning with business objectives.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Facilitated regular team meetings and status updates, promoting clear communication and alignment.
RMLondon
Sr. Business Analyst
08.2021 - 12.2023
Job overview
- Directed specific workstreams and provided resources across the projects with the Evolution Programme, which includes Magento 2, CRM & ERP D365
- Uncovered root causes of complex business challenges and guided management with data-driven insights.
- Used Lean methodologies to re-engineer processes and increase overall productivity.
- Developed innovative methods to elevate customer satisfaction.
- Liaised with business and IT groups to establish short-term and long-term goals.
- Identified patterns and communicated findings to customers to integrate business requirements.
- Capitalised business improvement opportunities to promote growth.
- Implemented CRM solutions tailored to customer and business needs.
- Planned and designed robust ERP solutions according to company requirements.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Interviewed and hired top-performing talent.
- Continuous improvement across the BA team of processes, including assessment of program delivery capabilities, gathering, establishing corresponding targets, and measurement of ongoing deployment progress.
Control RisksLondon
Sr. Digital Project Manager
02.2020 - 08.2021
Job overview
- Managed the VANTAGE programs across cross-functional teams, building processes and coordinating release schedules.
- Liaised with third parties to purchase end-user equipment as necessary.
- Collaborated with cross-functional teams to brainstorm technical solutions to business problems.
- Led the team, problem-solving, analytical, and program management skills of large-scale project delivery.
- Collected and synthesized product requirements for D365 CRM integration with Google Analytics, Click Dimension, and Power BI.
City and GuildsLondon
IT Project Manager & Business Analyst
11.2011 - 01.2020
Job overview
- Assessed business requirements; managed a forty-person team; collaborated with colleagues and management, working directly with software engineering teams.
- Provided real progress and status reports to relevant internal stakeholders for the e-assessment platform at City & Guild, containing more than 40MM annual online assessments.
- Detailed budget forecasting and tracking processes to ensure their overall delivery within the financial resources while effectively managing and prioritising resources
- Detailed budget forecasting and tracking processes to ensure their overall delivery within the financial resources while effectively managing and prioritising resources.
- Provided requirements for the following projects: GDRP migration to Power BI.
- Implemented change management processes to adapt to evolving project requirements across the organization.
- Developed and maintained comprehensive project documentation, aligning with business objectives.
- Improved company productivity, consistently meeting stringent deadlines throughout lifecycle project delivery.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Conducted risk assessments and implemented mitigation strategies.
- Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
- Identified skill gaps and restructured the IT team, increasing department capabilities.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
InteractiveLondon
CRM Project Manager
03.2011 - 10.2011
Job overview
- Introduced agile methodologies for Microsoft CRM in LSBF (London School of Business and Finance) (London School of Business and Finance).
- Liaised with stakeholders and wider programme project managers to review, plan and implement updates.
- Built acentralised CRM strategy designed to engage, convert and retain customers in line with targets.
- Managed calendar for multiple CRM channels, tracking progress and reporting results.
- Conceived all relevant processes and procedures concerning governance and approvals.
- Documented Business Requirement Specifications to model necessary changes in a manageable and non-intrusive way.
- Organised overseas development teams.
DB Access
Business Solution Lead
06.2008 - 02.2010
Job overview
- Led business information gathering, solutions design, and functional incident requests in the Venezuela Central Bank, reducing customer complaints by 60%.
- Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
- Navigated multiple application-specific interfaces to carry out analysis.
- Consulted with users and management to formulate guiding principles.
- Designed impressive solutions to overcome existing system challenges.
- Streamlined third-party provider payment process, saving 20% of the budget of the Central Bank of Venezuela.
- Worked in partnership with twenty people, reporting to the Project Manager, with a quarterly budget from 70K to 300 K USD.
IBM
Project Team Leader & Financial Services Consultant
08.2006 - 06.2008
Job overview
- Proposed technical details to ensure it met the client’s needs and IBM’s goals, working with internal stakeholders across the Latin American region, demonstrating company business priorities, market opportunities, and return on investment.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Submitted performance feedback to stakeholders, keeping project teams on track.
- Produced proposals ranging from 500K USD to 22MM USD, with diverse types of risk, ensuring regional leverage and scalability.
- Negotiated across multiple cultures, Europe, North America, and Latin America (Venezuela, Colombia, Argentina, Brazil, and Chile).
ACM Group
Software Consultant
11.2004 - 11.2005
Job overview
- Implemented Security RSA products
- Trained and mentored junior consultants in troubleshooting and resolution techniques.
- Prepared documentation and training manuals for users and other consultants.
- Provided hands-on assistance to deliver wide range of project elements.
- Supported implementation of company-wide technological changes and updates.
Movistar
Database Analyst (Internship)
05.2004 - 10.2004
Job overview
- Improved data integrity with rigorous auditing and cleansing.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Generated reports from extracted data for analyses in PL/SQL on the manager of database Oracle 8i.
- Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
Education
Sussex UniversityBrighton, Brighton and Hove
MBA from Business
AXELOSLondon
Prince 2 Foundation & Practitioner
Stanford University
Machine learning
UIPath
Automation Business Analyst Foundation
City & GuildsLondon
ILM Level 3 NVQ Certificate in Management
Catholic University Andres BelloVenezuela
BA Informatics Engineering
Skills
- Prince2 Foundation & Practitioner
- PMP
- Scrum/Agile
- UML
- CMMI
- Management ITIL
- Machine Learning/ AI
- Data Analysis & Analytics
- Business Process Management
- Banking Data Warehouse Model
- Business Intelligence (BI)
- Microsoft Office suite
- Microsoft Visio
- Microsoft Access
- SAP Solutions Manager
- Ascendant SAP Method & Tool
- Data Base Design, Erwin
- Azure
- MS Teams
- ASPX, ASP, NET
- JavaScript & HTML
- ORACLE 8i, 9i
- SQL Server
- Visual Basic
- Uses Cases Design
- Lifecycle project delivery
- Risk Assessment
- Agile methodologies
- IT budget and cost control
- Financial Forecasting
- Office 365
- Expert in D365 (CRM/ERP/F&O)
Languages
English
Proficient (C2)
Spanish
Proficient (C2)
Personal Information
Nationality: British and Venezuelan
Affiliations
- Cycling
- Watersport
- Yoga
Certification
PRINCE2® Practitioner - Project Management Certification
PRINCE2® Foundation - Project Management Certification
Timeline
IT Project manager
Bestway Wholesale
01.2024 - Current
Sr. Business Analyst
RM
08.2021 - 12.2023
Sr. Digital Project Manager
Control Risks
02.2020 - 08.2021
IT Project Manager & Business Analyst
City and Guilds
11.2011 - 01.2020
CRM Project Manager
Interactive
03.2011 - 10.2011
Business Solution Lead
DB Access
06.2008 - 02.2010
Project Team Leader & Financial Services Consultant
IBM
08.2006 - 06.2008
Software Consultant
ACM Group
11.2004 - 11.2005
Database Analyst (Internship)
Movistar
05.2004 - 10.2004
Sussex University
MBA from Business
AXELOS
Prince 2 Foundation & Practitioner
Stanford University
Machine learning
UIPath
Automation Business Analyst Foundation
City & Guilds
ILM Level 3 NVQ Certificate in Management
Catholic University Andres Bello
BA Informatics Engineering
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