Romica Junior Florin Herciu
Hertfordshire,,UK
Summary
Motivated and customer focused professional with 3 years of experience in high-pressure, service oriented environments. Skilled in communication, problem solving, and delivering outstanding customer experiences. Dedicated to maintaining high standards of professionalism, teamwork, and adaptability in any role.
Overview
9
9
years of professional experience
Work history
Customer assistant
Lidl
Harlow, Essex
2026.04 - Current
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Stocked shelves regularly for easy access to products by customers.
- Increased sales through suggestive selling techniques.
Junior Customer Service Supervisor
Ryanair
Stansted, Kent
2023.01 - 2026.04
- Adhered strictly to airline regulations and guidelines, ensuring compliance at all times during job performance.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing the overall flying experience for them.
- Checked emergency equipment regularly for functioning readiness in case of an incident.
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Trained new hires on company policies and customer service standards imparting shared knowledge for better team performance.
Catering Assistant
Queenswood School
Brookmans Park
2022.04 - 2022.10
- Working in team
- Setting up for events
- Undertook training for use of chemicals
- First Aid training
- Applied highest standards of food safety, consistently maintaining hygiene ratings of 5.
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Prepared food for high-capacity events to strict schedules.
- Prepared service area and kitchen equipment as directed.
Construction Labourer
Self Employed
2021.10 - 2022.04
- Helping others in tiling
- Working in team
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Carried out activities in line with work schedule.
- Worked efficiently to help teams complete construction projects ahead of deadlines.
- Utilised PPE on site to prevent accidents.
- Wrote reports outlining project progress and results.
Housekeeping Cleaner - Summer Job
Queenswood School
Brookmans Park
2019.07 - 2019.07
- Cleaning classrooms , bedrooms and Kitchen
- Worked in team
- Undertook training for use of chemicals
- Undertook in house training
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Processed guest laundry requests, paying special attention to care instructions for appropriate garment cleaning.
Customer Assistant - School Work Experience
Sainsbury's Enfield
2017.05 - 2017.05
- Working in the changing rooms
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
UAL 3D Design Level 2 -
Hertford Regional College
WareMerit - Art and Design Level 2
Hertford Regional College
Ware, HRTGCSEs -
St Ignatius College
EnfieldSkills
- Order management and stock control
- Health and safety expertise
- Team collaboration
- Manual handling techniques
- Aviation regulations knowledge
- Passenger assistance skills
- Flight safety training
- Aircraft security protocols
- Time optimization strategies
- Assertiveness training
- Multilingual communication abilities
- Customer service excellence
- First aid certification
- Effective communication skills
Languages
Italian
Fluent
Romanian
Fluent
Timeline
Customer assistant
Lidl
2026.04 - Current
Junior Customer Service Supervisor
Ryanair
2023.01 - 2026.04
Catering Assistant
Queenswood School
2022.04 - 2022.10
Construction Labourer
Self Employed
2021.10 - 2022.04
Housekeeping Cleaner - Summer Job
Queenswood School
2019.07 - 2019.07
Customer Assistant - School Work Experience
Sainsbury's Enfield
2017.05 - 2017.05
UAL 3D Design Level 2 -
Hertford Regional College
Merit - Art and Design Level 2
Hertford Regional College
GCSEs -
St Ignatius College