ROJAN BANIYA

- General Manager ( January 2025 - current)

- Restaurant Manager ( March 2024 - January 2025)

- Assistant Restaurant Manager ( October 2023 - March 2024)

• Achieved customer satisfaction with regular feedback and improvement sessions.
• Trained team members to deliver exceptional customer service.
• Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining customer satisfaction levels.
• Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Established safe and secure dining environment with strong sanitation standards.
• Conducted regular inspections for adherence to food hygiene norms and standards.
• Managed daily operations for smooth restaurant functioning.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.

• Assisted medical staff with routine clinical procedures, enhancing efficiency.
• Supported the implementation of care plans tailored to individual patient needs.
• Provided emotional support for patients and their families during difficult times.
• Facilitated social activities for patients, boosting morale and wellbeing.
• Improved patient comfort by assisting with daily personal hygiene tasks.
• Worked closely with multidisciplinary team to deliver holistic care.

• Promoted a healthy environment with thorough, regular deep cleanings.
• Maintained clean, safe environments for patients and staff, strictly following infection control policies.
• Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
• Served evening meals and assisted other staff during meal times.