ROHIT KUMAR
Nottingham,Nottinghamshire
Summary
Results-driven professional with a solid foundation in technical proficiency and data interpretation, complemented by strong leadership skills. Exceptional communication and time management abilities ensure efficient team leadership and successful project execution. Proficient in MS Office Suite, leveraging tools to enhance productivity and streamline operations. Committed to continuous improvement and driving organisational success through innovative solutions.
Overview
5
5
years of professional experience
Work history
Shift Manager
Popeyes Louisiana Chicken LTD
Nottingham, Nottinghamshire
02.2024 - Current
- Improved team morale through effective communication and feedback practices.
- Minimised downtime with proactive equipment maintenance checks.
- Resolved customer complaints promptly to maintain high service standards.
- Reported key metrics to upper management for business decision-making process.
- Optimised shift schedules to improve operational efficiency.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Customer service manager
Ujjivan Small Finance Bank
Yamuna Nagar, Haryana, India
01.2021 - 11.2023
- Facilitated staff development with ongoing training initiatives.
- Managed challenging situations to ensure customer satisfaction.
- Cultivated a productive work culture by encouraging teamwork.
- Delivered exceptional service by addressing customer queries promptly.
- Promoted products effectively to increase sales.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Streamlined processes to improve and optimise office operations.
Education
Master of Science - Management
BPP University
London /2024 - /2025
Bachelor of Arts - Economics
Kurukshetra University
Haryana, India /2016 - /2019
Skills
- Technical proficiency
- Data interpretation
- Leadership excellence
- MS Office Suite
- Communication skills
- Time management
- Team leadership
Timeline
Shift Manager
Popeyes Louisiana Chicken LTD
02.2024 - Current
Customer service manager
Ujjivan Small Finance Bank
01.2021 - 11.2023
Master of Science - Management
BPP University
/2024 - /2025
Bachelor of Arts - Economics
Kurukshetra University
/2016 - /2019