Roger St Hill
London
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Excellent interpersonal skills aiding positive professional relationships for guaranteed customer satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Security door supervisor
Carlton Security
London
10.2021 - 07.2023
- Carried out visitor screening and searches to enforce compliance with established policies.
- Dealt appropriately and safely with security issues and risks, adhering to established codes of practice.
- Applied crowd-control techniques to foster order and safety.
- Monitored venue grounds and adjacent areas to proactively detect risks.
- Conducted detailed searches and confiscated unauthorised or illegal items.
- Guaranteed security of all entry and exit points with frequent foot patrols.
- Handled ID checks using company system, managing customer access or denial in line with company policy.
- Diplomatically resolved patron conflicts to mitigate security risks.
- Demonstrated assertiveness and confidence to facilitate prompt resolution of pressurised situations.
- Eliminated unauthorised access, performing thorough identification checks to grant entrance.
Customer Service/Security
Ontrack
London
08.2019 - 09.2021
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Education
A-Levels - Drama and Improvisation
Citylit
London 02.2022 - 04.2022
GCSEs - Maths, English, Art, Home Economics, History
Langdon Park Community School
London 09.1980 - 05.1985
Skills
- Sales negotiating
- Sales enquiry handling
- Cash handling
- Stock issue resolution
- Written and verbal communication skills
- Basic computer knowledge
- Outstanding customer service
- Customer sales support
- Complaint resolution
- Professional demeanour
- Exceptional communication
Affiliations
- I have a passion for helping out in the community by volunteering my services. I help the homeless by giving out food parcels. I also like to spend quality time with my friends and family.
- I also help with DIY at my local community church.
- I also like to spend quality time with my friends and family.
References
References available upon request.
Timeline
A-Levels - Drama and Improvisation
Citylit
02.2022 - 04.2022
Security door supervisor
Carlton Security
10.2021 - 07.2023
Customer Service/Security
Ontrack
08.2019 - 09.2021
GCSEs - Maths, English, Art, Home Economics, History
Langdon Park Community School
09.1980 - 05.1985
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