Roberta Zujevaite
Potters Bar,Hertfordshire
Summary
Dedicated General Manager with experience in enhancing operational efficiency and customer satisfaction in the hospitality sector. Proven track record in successfully managing teams and driving business growth through strategic planning and effective management. Committed to fostering positive work environments and delivering exceptional service.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
General manager
JD Wetherspoon
London
2018.09 - Current
- Regularly reviewed performance data, driving continuous improvement efforts.
- Oversaw all aspects of daily operations, ensuring smooth running of pub
- Defined company direction through careful strategic planning.
- Increased overall operational efficiency by implementing new management strategies.
- Excellent customer service
- Serving food and drinks to correct specification
- Maintaining clean, safe and legal workplace
- Adhering to Wetherspoon's standard operating procedures (SOPs) and company policies
- Meeting sales and profit targets, increasing sales 17% yearly
- Oversee completion of manager's own stock (MOS), analysing and communicating results, introducing and
managing any actions required for improvement (eg free pour training of draught products). - Achieve all people-related targets
- Reduce core wage by 5%
- Monitor and manage all maintenance issues and manage maintenance contractors.
- Delivered on revenue targets and service KPIs.
Assistant manager
Balans, Soho
London
2017.03 - 2017.08
- Delivered excellent customer service
- Crafted creative cocktails and seasonal offerings to increase sales and drive revenue.
- Facilitated smooth handovers between shifts for seamless business operations.
- Improved operational efficiency by following timetables precisely.
- Followed management orders and consistently completed assignments.
- Assisted with recruitment duties, screening applications and forwarding top candidates to senior recruitment staff.
- Managed stock levels to optimise availability of products and maximise sales
- Achieved sales targets with focused customer engagement.
General manager
Kamps/ Culture Ventures
London
2013.04 - 2016.12
- Opened 3 stores in London as franchise projects from Germany
- Increased overall operational efficiency by implementing new management strategies.
- Established positive work environment which promoted staff morale and productivity.
- Identified new business opportunities, leading to market expansion.
- Built high-performing teams to achieve organisational objectives
- Streamlined operations and procedures within franchise network, achieving consistency across units.
- Established effective communication channels, improving relationship with existing franchisees.
Hospitality & events assistant
City Hotel
London
2012.05 - 2016.04
- Started as temporary bar staff for Olympics and grown within
- Provided comprehensive assistance in organising diverse events such as weddings, corporate seminars and festive parties.
- Improved customer satisfaction by providing outstanding service at events.
- Liaised with housekeeping staff for maintaining high cleanliness standards across all suites and public areas within hotel facility.
- Assisted in planning of social event s, leading to successful and memorable occasions.
- Assisted in recruitment processes
- Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
Education
Diploma of Higher Education - Business Management
Klaipeda University
Lithuania 2009.09 - 2012.04
Skills
- Result-Driven approach
- Financial budgeting
- Business development
- Operations oversight
- Client relations
- Performance monitoring
Languages
Lithuanian
Fluent
Russian
Intermediate
Certification
-Personal Licence holder
-Acas Training courses : Changing terms & conditions of employment, grievance , disciplinary outcomes, -Level 2 Food safety 2016References
References available upon request.
Timeline
General manager
JD Wetherspoon
2018.09 - Current
Assistant manager
Balans, Soho
2017.03 - 2017.08
General manager
Kamps/ Culture Ventures
2013.04 - 2016.12
Hospitality & events assistant
City Hotel
2012.05 - 2016.04
Diploma of Higher Education - Business Management
Klaipeda University
2009.09 - 2012.04