Roberta Fisher
Kendal,England
Summary
Detail-oriented professional experienced in EPOS operation, customer service procedures, and budgeting. Achieved operational efficiency through proficiency in cash handling, inventory management, and equipment maintenance. Focused on enhancing customer satisfaction while leveraging over 15 years of progressive business experience.
Overview
21
21
years of professional experience
Work history
Cafe owner
Self Employed
Kendal, Cumbria
2018.08 - 2025.12
- Established licensed coffee bar and night venue, utilising diverse skills acquired throughout adult life.
- Coordinated special events which boosted cafe's popularity among locals.
Taxi driver
Self Employed
Kendal, Cumbria
2017.11 - 2018.08
- Adhered to road regulations and traffic laws to maintain safety standards.
- Managed challenging driving conditions during inclement weather, ensuring passenger safety and comfort.
- Regularly cleaned vehicle interior and exterior to uphold high presentation standards.
- Rendered first aid when necessary, providing immediate help in emergency situations.
Lead barista
The Bristly Hog
Kendal, Cumbria
2016.04 - 2016.10
- Built rapport with regular customers to create welcoming atmosphere and encourage repeat visits.
- Maintained optimal stock levels to ensure consistent availability of products.
Barista supervisor
Cafe Nero
Kendal, Cumbria
2014.02 - 2016.03
- Trained new recruits on coffee brewing techniques, ensuring consistent service quality.
- Delivered exceptional service, contributing to repeat patronage from satisfied customers.
Interior designer and decorator
Self Employed
Kendal, Cumbria
2007.11 - 2014.02
- Transformed uninspiring spaces into vibrant environments with customised colour schemes that reflect client preferences.
- Analysed industry trends to inform modern design choices and enhance client offerings.
Barista supervisor
Costa Coffee
Kendal, Cumbria
2006.08 - 2007.10
- Executed opening and closing duties to ensure café equipment remained clean and ready for service.
- Coordinated peak hours to deliver drinks promptly, ensuring efficient customer service during busy periods.
Driver and Valeter
Porsche Centre
Kendal, Cumbria
2004.07 - 2006.09
- Collected and delivered customer vehicles for servicing and valeting.
- Ensured adherence to company standards through meticulous valeting procedures.
- Ensured cleanliness of forecourt and cleaning bay by regularly removing debris and organising equipment.
Education
Higher National Diploma - Design crafts for the Entertainment Industries
Cleveland college of Art & Design
Hartlepool 09/1992 - 07/1994
Certificate of Higher Education - General Art & Design
Lancaster & Morecambe college of Art & Design
Lancaster, Lancashire 09/1990 - 07/1992
GCSEs -
The Lakes School
Windermere, Cumbria 09/1985 - 07/1990
Skills
- EPOS operation
- Customer service procedures
- Budgeting and accounting
- Cash handling
- Inventory management
- Equipment maintenance
- Vehicle maintenance and repair
- Safe driving practices
Affiliations
- I enjoy travelling on my Indian Motorcycle, I've yet to venture into Europe but I have travelled as far as John O Groats and been to Lands End twice.
- I'm also a fan of Cold water swimming and raised almost £5000 for cancer research Uk by swimming everyday for a whole year.
References
References available upon request.
Timeline
Cafe owner
Self Employed
2018.08 - 2025.12
Taxi driver
Self Employed
2017.11 - 2018.08
Lead barista
The Bristly Hog
2016.04 - 2016.10
Barista supervisor
Cafe Nero
2014.02 - 2016.03
Interior designer and decorator
Self Employed
2007.11 - 2014.02
Barista supervisor
Costa Coffee
2006.08 - 2007.10
Driver and Valeter
Porsche Centre
2004.07 - 2006.09
Higher National Diploma - Design crafts for the Entertainment Industries
Cleveland college of Art & Design
09/1992 - 07/1994
Certificate of Higher Education - General Art & Design
Lancaster & Morecambe college of Art & Design
09/1990 - 07/1992
GCSEs -
The Lakes School
09/1985 - 07/1990