Rachael Heslam
Sheffield
Summary
Experienced retail professional with a strong background in cash handling, product display setup, and stock control. Demonstrates expertise in customer relationship building and front-of-house care, ensuring a seamless shopping experience. Proficient in returns and refunds processing, EPOS operation, and promoting loyalty schemes. Adept at using retail software and POS systems to enhance operational efficiency. Committed to delivering exceptional service while supporting business goals through effective product recommendations and payment processing.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Retail worker
Co-op
Sheffield, South yorkshire
10.2017 - 03.2025
- Managed inventory levels effectively to minimise out-of-stock situations.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Consistently met personal sales goals whilst providing excellent customer service.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Built lasting relationships with clients through customer service interactions.
Education
GCSEs -
Carter Lodge Secondary
Sheffield 09.1990 - 07.1995
Skills
- Cash handling experience
- Product display setup
- Stock control insight
- Stock rotation procedure familiarity
- Patience and diplomacy
- Relationship building with customers
- Returns and refunds processing
- Returns and exchanges procedure
- Retail software usage
- POS Systems
- Payment Processing
- Product recommendations
- Loyalty scheme promotion
- Stock rotating
- Front-of-house customer care
- EPOS operation
Timeline
Retail worker
Co-op
10.2017 - 03.2025
GCSEs -
Carter Lodge Secondary
09.1990 - 07.1995
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