I LIKE WALKING MY TWO DOGS
I ENJOY WATCHING FOOTBALL
ENJOY GARDENING AND DIY
ROBERT MACGREGOR
DUMBARTON,WEST DUMBARTONSHIRE
Overview
34
34
years of professional experience
Work History
Customer Sales Assistant
Wolseley
glasgow, strathclyde
2011.04 - Current
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Resolved customer complaints with empathy and professionalism, providing solutions that enhanced customer satisfaction.
- Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
- Kept shelves neat, clean and organised through visual merchandising.
- Greeted customers warmly, advising on current promotions and providing guidance with product selections.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Replenished items and organised displays to keep stock looking professional.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Delivered attentive sales support, leading to positive customer feedback.
- Actively engaged with customers to understand their needs and recommend suitable products, enhancing shopping experience.
- Managed stock levels on the shop floor, ensuring availability of products and maintaining neat displays.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Managed stock levels through careful monitoring, replenishing products regularly for well-stocked sales floor displays.
- Monitored expiration dates on products, reducing wastage and ensuring quality standards.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Assisted in visual merchandising, creating attractive displays that captured customer interest and boosted sales.
- Worked collaboratively with team members to meet sales targets and enhance store performance.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Handled customer sales using Point-of-Sale (POS) till systems, processing payments accurately and efficiently.
- Collaborated with team members to achieve sales targets and contribute to a positive working environment.
Warehouse Operative
VOKERA BOILERS GLASGOW
GLASGOW, STRATHCLYDE
2004.04 - 2011.04
- Executed efficient loading and unloading of pallets to ensure smooth warehouse operations.
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Met schedule using excellent planning and coordination skills.
- Collaborated with team members to achieve target results.
- Picked up additional tasks to aid team success.
- Trained and mentored employees to maximise team performance.
- Identified issues, analysed information and provided solutions to problems.
- Resolved complaints through clear communication and effective problem-solving.
- Built and maintained courteous and effective working relationships.
- worked also in the job co-ordination dept allocating jobs to various engineers
cement finisher
varius construction companys
scotland, scotland
1992.05 - 2004.04
- Laid concrete for foundations, floors, and beams, adhering to processes that ensured project timelines were met.
- Mixed, poured and spread concrete to establish foundations.
- Mixed concrete and plaster using specialist mixing machines to ensure quality and consistency in materials.
- Mixed, poured, and spread concrete, asphalt, gravel, and other materials accurately, following specific project requirements.
- Applied technical skills in bricklaying and cement mixing to improve structural integrity in construction projects.
- Followed work assignments while adhering to health and safety protocols.
- Maintained cleanliness and organisation on construction sites, promoting a safe working environment.
- Performed site clean-up, keeping construction area tidy, organised and hazard-free.
- Prepared construction sites by removing obstacles and hazards.
- Unloaded, carried and stored building materials and equipment.
- Loaded and unloaded equipment, tools and materials from vehicles.
- Dug holes and filled trenches using diggers and hand tools.
- Provided useful assistance to equipment operators, carpenters and other construction crew.
Education
Scottish Qualifications Certificate - electrical installation
colston school glasgow
glasgow1972
Skills
- Customer engagement
- Cash handling
- Visual merchandising
- Customer relationship management
Interests
Timeline
Customer Sales Assistant
Wolseley
2011.04 - Current
Warehouse Operative
VOKERA BOILERS GLASGOW
2004.04 - 2011.04
cement finisher
varius construction companys
1992.05 - 2004.04
Scottish Qualifications Certificate - electrical installation
colston school glasgow