Robbie Ross
Coventry,West Midlands
Summary
Experienced People Operations Executive with a proven track record in project management, process improvement, and stakeholder coordination. Successfully led the implementation of an AI chatbot at Gymshark Ltd, enhancing automation and efficiency across key workflows. Demonstrated expertise in managing high-volume workloads and facilitating cross-functional meetings to streamline operations. At Arden University, managed induction events and developed the company Glassdoor page to improve employee engagement and retention. Skilled in using systems for data reporting, and applying knowledge of data protection and internal policies. Career goals include further advancing strategic project management skills to enhance organisational performance.
Overview
5
5
years of professional experience
Work History
People Operations Executive
Gymshark Ltd
Shirley, Birmingham
10.2023 - Current
- Led end-to-end project management of an AI chatbot implementation, coordinating 10+ stakeholders, and delivering the project within a 2-month timeline using a self-developed project plan.
- Drove a payroll process improvement initiative in collaboration with Payroll and internal teams, identifying errors, increasing automation, and enhancing the user experience for both employees and administrators.
- Designed and documented detailed process maps for key People Operations workflows, including onboarding, offboarding, and employee changes, improving consistency and efficiency.
- Facilitated monthly cross-functional meetings with the Tech team to identify system issues and implement enhancements, contributing to increased automation and reduced manual workload.
- Managed a high-volume workload during a period of organisational redundancy, successfully balancing project delivery with day-to-day operational responsibilities.
- Acted as a key liaison between People Operations, Payroll, and Technology teams to streamline processes and improve overall service delivery.
People Experience Coordinator
Arden University
Coventry, Warwickshire
03.2023 - Current
- Managing and organising our company Induction event which runs bi-monthly for our colleagues all across the UK, which is for around 50-70 colleagues an event. Liaising with internal and external stakeholders, such as Executive members, Directors and Caterers etc.
- Developing the company Glassdoor page. Which insisted of requesting and responding to company reviews, creating content and successfully engaging internal and external members of staff with the company profile.
- Running new starter conversations to gauge a new starters experience, finding the areas of concern and raising them in the appropriate channels to improve attrition and retention of our employees. As well as praising the positives to the business areas to give that holistic feedback.
- The main point of contact for inbox queries and answering them within the SLA.
- Took part in the creation and development of our People Experience strategy.
- Analysing Exit Survey data and reporting it to People Business Partners to take the feedback to their business areas.
People Services Coordinator
Arden University
Coventry, West Midlands
07.2022 - 03.2023
- I solely ran the new starter process at the university, ensuring this was completed in the most efficient way to give new employees the smoothest onboarding possible. This is achieved by liaising with the Talent Acquisition and IT team to meet deadlines accordingly across all of our departments.
- Managed performance by reviewing new colleagues probation documents and highlighting any issues and raising it to People Advisors. Creating pass, extension and fail letters in the process.
- Managed sickness across the organisation, receiving updates from managers on short and long term sickness cases. Which led to ensuring colleagues pay is correct across the UK, Berlin and Prague for the organisation by liaising with payroll regularly.
- We have a Fast-Paced People Services inbox which requires a vast understanding company knowledge and being able to apply this quickly to meet the demands of our service level agreement and employees expectations.
- I took charge of the leaver process and analyse the data in what we can do to retain employees from Exit Surveys, but also monitoring our monthly turnover.
- My role required me to use the reporting functions for gathering data, to ensure our system is accurate as possible regarding what's inputted.
People Experience Apprentice
Electronic Arts Ltd
Southam , Warwickshire
07.2021 - 07.2022
- Codemasters employees officially became EA employees in July 2021
- I was very proud of being the project manager of a UK Onboarding Experience Project. During this task, I reviewed the current experience holistically in all departments, while gaining the new starter perspectives of the current process also. From this I generated a list of suggestions and improvements for the Onboarding Experience which have been implemented and being used currently.
- This project allowed me to take mass pieces of data acquired from surveys and other data platforms, noticing trends and anomalies which were highlighted to the senior management team.
- The acquisition of Codemasters and Electronic Arts caused the creation of multiple project groups to align processes, policies and procedures that I was involved in. I took part in the creation of multiple surveys regarding Future of Work in the company, which results were the deciding factor for how employees were going to be working in the future during Covid-19.
HR Apprentice
Codemasters Software Ltd
Southam, Warwickshire
01.2021 - 06.2021
- Conducting Right to Work Checks for new starters and making sure historical checks were done and saved in personnel files
- Complying with Government Guidelines and Internal Policies
- Producing Temporary Contracts for new starters.
- Onboarding new starters onto our MIS Systems. E.g. HR Core System, Absence System.
- Answering inbox queries
- Saving Probation details into personnel files
Education
Business Administration Level 3 - Distinction -
Learning Skills Partnership
2022
CIPD Level 3 HR Management - Pass -
Solihull College and University Centre
Solihull, SOL2020
Heart of England School
2016
Skills
- Handling confidential/sensitive information
- Manipulating data for reporting
- Good knowledge of Microsoft packages
- Knowledge of Data Protection
- Knowledge of Project Management principles
Key Skills
- Problem Solving
- Teamworking
- High Attention to detail
- Organisational skills
- Good with timed pressure
- Excellent oral and written communication skills
References
Available on request.
Timeline
People Operations Executive
Gymshark Ltd
10.2023 - Current
People Experience Coordinator
Arden University
03.2023 - Current
People Services Coordinator
Arden University
07.2022 - 03.2023
People Experience Apprentice
Electronic Arts Ltd
07.2021 - 07.2022
HR Apprentice
Codemasters Software Ltd
01.2021 - 06.2021
Business Administration Level 3 - Distinction -
Learning Skills Partnership
CIPD Level 3 HR Management - Pass -
Solihull College and University Centre
Heart of England School