Keerthi Gudivada
London,UK
Summary
Detail-oriented professional with expertise in data accuracy and record management, skilled in numerical analysis and reconciliation. Proficient in Microsoft Excel for advanced data reporting, with a strong focus on process improvement and operational efficiency. Adept at handling confidential information and resolving customer queries through effective communication. Committed to enhancing organisational performance through meticulous attention to detail and problem-solving abilities.
Overview
5
5
years of professional experience
Work history
Duty Manager(Contract)
Iceland Foods
London
03.2026 - 05.2026
- Oversaw daily store operations ensuring compliance with company policies and procedures
- Managed cash handling, till reconciliation, and financial accuracy at end of trading
- Handled customer queries, complaints, and escalations professionally
- Maintained accurate records of transactions, stock, and operational activities
Customer Service Assistant
Sainsbury’s
London
08.2024 - 01.2026
- Maintained accurate transaction and order records, ensuring 98–99% fulfilment accuracy
- Processed customer orders, substitutions, and payments in line with company procedures
- Resolved customer queries efficiently while handling sensitive information responsibly
- Supported daily operations involving high-volume transactions (£10,000–£20,000)
Assistant Store Manager
Reliance Retail Limited
11.2020 - 04.2024
Education
Master’s - Business Analytics
University of East London
London, UKSkills
- Data accuracy & record management
- Numerical analysis & reconciliation
- Customer query handling & communication
- Microsoft Excel (advanced), data reporting
- Attention to detail & problem solving
- Handling confidential/sensitive information
- Process improvement & operational efficiency
Timeline
Duty Manager(Contract)
Iceland Foods
03.2026 - 05.2026
Customer Service Assistant
Sainsbury’s
08.2024 - 01.2026
Assistant Store Manager
Reliance Retail Limited
11.2020 - 04.2024
Master’s - Business Analytics
University of East London