Chloe Pearman
Summary
Experienced business support professional working within the FCA’s Technology, Resilience and Cyber department, with a strong track record of applying sound operational judgement, information handling skills and ability to provide clarity and structure in complex, fast moving environments. Experienced in working with stakeholders at all levels and contributing to operational resilience and incident response work, with a strong interest in the implementation of the CTP oversight regime.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Professional Business Support
The Financial Conduct Authority (FCA)
2025.01 - 2026.05
- Support delivery of departmental priorities by providing operational coordination and action tracking across multiple workstreams, supporting a department of around 55 colleagues across five teams and the HoD office, including work on operational resilience, incident response and cross‑cutting initiatives.
- Act as a central point of contact for internal and external stakeholders, coordinating information flow and ensuring effective communication across the department.
- Handle confidential and sensitive information with discretion, ensuring compliance with internal policies, data protection and ways of working.
- Coordinate logistics for team-wide events, workshops, and training sessions, ensuring all operational aspects are delivered to a high standard.
- Contribute to continuous improvement by identifying opportunities to streamline processes, improve clarity and enhance collaboration across teams.
- Support continuity of delivery by coordinating onboarding and providing guidance to new starters on departmental ways of working, processes and information resources.
Executive Assistant/Bookkeeper
Michael Letch & Partners LLP
2017.09 - 2025.01
- Reported directly to the senior partners of the firm and assisted them with day-to-day diary and inbox management, implementing a coding system to enhance organisation and efficiency.
- Responsible for coordinating meeting and event arrangements, taking accurate minutes, and handling all correspondence, both postal and electronic, with professionalism and efficiency.
- Carried out company secretarial duties, including company formations and dissolutions, processing share transactions, and submitting annual statements in accordance with legal requirements.
- Maintained internal databases, including tracking annual leave, monitoring key deadlines, and managing Anti-Money Laundering (AML) records to ensure accuracy and compliance.
- Prepared a range of data reports with accuracy, including payroll summaries, aged debtor and creditor reports, and trial balance statements.
- Performed a range of bookkeeping and payroll duties for both firm-wide operations and multiple clients, ensuring strict adherence to legal requirements and submission deadlines.
Education
AAT Advanced Diploma - Accounting (Level 3)
BPP Professional Education
AAT Foundation Certificate - Accounting (Level 2)
BPP Professional Education
A-Levels & GCSEs - undefined
Cecil Jones College
Skills
- Microsoft 365 / SharePoint Super User
- Clear written and verbal communication
- Cross-team coordination
- Operational coordination and workstream support
- Task prioritisation and deadline management
- Stakeholder engagement and coordination
- Analysing and structuring information to support decisions
- Calm under pressure
- Attention to detail
- Handling confidential/sensitive information
Certification
ICA Certificate in Compliance
Timeline
Professional Business Support
The Financial Conduct Authority (FCA)
2025.01 - 2026.05
Executive Assistant/Bookkeeper
Michael Letch & Partners LLP
2017.09 - 2025.01
AAT Foundation Certificate - Accounting (Level 2)
BPP Professional Education
A-Levels & GCSEs - undefined
Cecil Jones College
AAT Advanced Diploma - Accounting (Level 3)
BPP Professional Education