Riya Elizabeth Jose
London,UK
Summary
Results-driven logistics and supply chain professional with an MBA from the University of West of Scotland and hands-on experience in inventory management, order tracking, data analytics, and financial operations. Proven success in optimising fulfilment workflows, coordinating across 3PLs, and reducing lead times and operational delays. Adept in KPI monitoring, dashboarding, and root cause analysis, with strong cross-functional collaboration skills. Open to opportunities in the UAE within logistics, supply chain, or customer operations.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Assistant Manager
La Meridiana Restaurant
05.2025 - 08.2025
- Led cross-department scheduling, cost control, and issue resolution
- Maintained service quality during peak trading through resource optimisation
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Supervisor
Imperial Hotels – Botanica Restaurant
06.2023 - 03.2025
- Trained new team members and delivered structured onboarding
- Supported staff retention through leadership and performance mentoring
Finance & Supply Chain Intern
Witlof Clean Dutch Skincare Ltd
London
07.2022 - 06.2023
- Revamped inventory controls and improved stock accuracy by 22%
- Reduced lead times by 18% through improved 3PL coordination
- Built Excel/Tableau dashboards for turnover, lead time, and sales metrics
- Managed AP/AR functions and supported monthly P&L reporting
- Drafted SOPs for finance and logistics workflows
Subject Matter Expert – Logistics Ops
Flipkart
Bangalore
01.2021 - 05.2021
- Resolved escalated delivery failures in coordination with logistics and tech teams
- Reduced refund-related cases by 30% through process enhancements
- Presented weekly CRM-based performance reports to leadership
Customer Support Associate – Logistics Support
Flipkart
Bangalore
06.2020 - 01.2021
- Assisted in tracking orders and resolving last-mile delivery disputes
- Logged complaints and proposed improvement suggestions
- Maintained CRM accuracy and ensured positive customer recovery
- Streamlined call handling processes to reduce customer wait times.
- Improved customer satisfaction by swiftly resolving their queries and concerns.
Education
MBA - Logistics & Supply Chain Management
University of West of Scotland
01.2022 - 03.2023
B.Com - HR & Management
St. Joseph’s College Autonomous
Skills
- Supply Chain Planning & Fulfilment Optimisation
- Inventory Management & Stock Auditing
- Order Tracking & Last-Mile Resolution
- 3PL Coordination & Vendor Liaison
- Root Cause Analysis & Process Improvement
- KPI Monitoring & Data Dashboarding (Excel, Tableau)
- Customer Retention & Complaint Resolution
- CRM, ERP, SQL, Advanced Excel, Tally
- Excel
- Tableau
- SQL
- Tally
- CRM Systems
- ERP
- MS Office Suite
Certification
- Certificate in Data Analytics Essentials – Cisco Networking Academy
- Level 5 Diploma in Restaurant Management – Skills Boost
- Emergency First Aid – Qualsafe Level 3
- Advanced Excel & Tally Certified
- Health & Safety, Diversity, Data Privacy, Anti-Modern Slavery
Projects
- Logistics Capabilities and Future Challenges – Kuehne + Nagel. Analysed digital transformation efforts and proposed improvements in automation.,
- Fast-Food Supply Chain Optimisation – KFC: Explored cold chain logistics and delivery models; identified key bottlenecks.,
- Reverse Logistics and Customer Experience – FedEx: Studied return systems and last-mile delivery efficiency using IT tracking tools.
References
References available upon request.
LANGUAGES
English – Fluent
Intermediate
Hindi – Native
Intermediate
Malayalam – Fluent
Intermediate
Timeline
Assistant Manager
La Meridiana Restaurant
05.2025 - 08.2025
Supervisor
Imperial Hotels – Botanica Restaurant
06.2023 - 03.2025
Finance & Supply Chain Intern
Witlof Clean Dutch Skincare Ltd
07.2022 - 06.2023
MBA - Logistics & Supply Chain Management
University of West of Scotland
01.2022 - 03.2023
Subject Matter Expert – Logistics Ops
Flipkart
01.2021 - 05.2021
Customer Support Associate – Logistics Support
Flipkart
06.2020 - 01.2021
B.Com - HR & Management
St. Joseph’s College Autonomous
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