Sue Moscatelli
East Sussex
Summary
Accomplished professional with expertise in omnichannel supply chain strategy, stock management, and global wholesale fulfilment. Proven track record in enhancing e-commerce strategy and returns management while optimising processes for cost efficiency. Skilled in developing KPIs, managing warehouse systems, and coordinating freight to ensure seamless order fulfilment. Adept at strategic planning and building operational procedures to drive business success. Career goals include leveraging procurement systems knowledge to innovate supply chain solutions and improve inventory management.
Overview
24
24
years of professional experience
Work history
Operations Manager
Perfect Moment
London
02.2023 - 07.2025
- Lead and manage end-to-end operational performance, driving efficiency and delivery excellence across E-commerce and B2B channels
- Oversee three third-party logistics (3PL) warehouses, ensuring optimal inventory levels and timely shipment of orders
- Monitor and maintain stock levels, raise POs, coordinate freight shipments, and resolve discrepancies with suppliers
- Manage global B2B orders, ensuring vendor compliance and accurate warehouse fulfilment
- Handle end-of-season SOR returns, faulty items, credit notes, and customer service escalations
- Oversee E-commerce returns and manage warehouse quarantine or restock processes
- Coordinate pop-up shop logistics, pricing accuracy, and credit reconciliation
- Support strategic initiatives and performance targets across the operations function
Operations & Office Manager (6 Month FTC)
Brunswick Fine Wines & Spirits Ltd
08.2021 - 01.2022
- Managing order completion and reconciliation upon customer requests, monitoring the entire operation
- Producing inventories of customer stock and analysis of accounts and payment issues
- Liaising with suppliers, specialised transporters and bonded warehouse
- Maintenance of the office, equipment and overall responsibility for the refurbishment taking place
- General HR procedures including sickness, holiday and HR administration
- Bank reconciliations, payment runs, banking, cashflow and P&L management including VAT returns
Freelance Marketing & Operations Consultant
Perfect Moment
07.2019 - 08.2021
- Company Overview: a luxury Skiwear brand
- Managing their Customer Service and implementation of special projects such as EshopWorld and Brightpearl
- MindBerry, mental health organisation, - this was a new start-up and had a 3 month contract to find end users and recruit
- BodyBio, a health supplement – Launched into the UK and managed their initial PR and Social Media content on a 3 month contract
- O’Donnell Furniture – Managed their attendance and build at the Cruise Liner Exhibition in Barcelona
- A luxury Skiwear brand
Head of Marketing EMEA
Tria Beauty Ltd
London
01.2016 - 04.2019
- Approached by new owners after acquisition of Tria to return and had direct responsibility for all marketing activity in the EMEA region, including positioning, strategy, branding and promotional activity.
- Responsible for the effective operation of the online business to increase volume of sales, customer satisfaction and profitability.
- Responsible for developing and managing digital marketing campaigns: PPC, Affliiates, Re-targetting, Email and Social Media plus managing strategy and content on and off site to improve SEO.
European Trade Marketing Manager
A.T. Cross.
Luton
02.2015 - 12.2015
- Company Overview: a major international manufacturer of fine writing instruments, timepieces and personal accessories
- Envisioned and implemented strategic marketing campaigns across Europe.
- Developed and executed trade, channel and customer specific business building programmes within the European Sales teams.
- Analysed historical marketing campaign performance against the previous marketing plan, re-identified marketing objectives and established fresh and targeted strategies and new product development concepts aligned with the global brand position and budgetary constraints.
- Ensured close liaison with Sales and Finance personnel to drive more efficient spending controls.
- Maintained a close working relationship with sales and key trade partners to monitor and report on competitor activity and market trends.
- A major international manufacturer of fine writing instruments, timepieces and personal accessories
- Implemented marketing plans in Ireland, Spain, France and Benelux, working closely with the Sales Managers for these countries.
- Launched the new Star Wars products in all of the above countries, as well as the UK, and exceeded sales targets by 40% overall.
- Forecast and launched all new products in September 2015 in all of the European countries.
- Assisted with the development of the Cross catalogue, in 7 languages, along with POS and marketing literature.
- Redesigned and installed new Cross branded in-store fixtures in many key accounts.
Marketing Manager
Snopake Ltd.
Perivale
10.2007 - 01.2015
- Oversaw direction of the three Snopake brands (Snopake, Swordfish and Platignum) of stationery and office products including market positioning, core messaging, strategy, implementing brand marketing plans and administering of annual Advertising & Promotions Budget.
- Conducted research and analysis on market and competitor share in order to identify strengths, weaknesses, opportunities and threats, clarify brand positioning and maintain currency in commercial awareness.
- Played an integral role in sourcing and launching Platignum Pens globally, from negotiating landed costs and minimum order quantities to dealing with supplier quality issues and devising pricing structures.
- Directed development of a targeted social media plan (Facebook, Twitter, YouTube) as well as relevant blogs, forums and online communities.
- Implemented and monitored search engine optimisation (SEO) and pay-per-click (PPC) strategy to drive online traffic and conversion rates.
- Managed the Ryman Stationery Account and grew sales by 13% in 2013, by launching Platignum products in-store and devising a marketing plan to use excess and obsolete stock.
- Annually developed the Back to School campaign by reaching out to the target audience, identifying the correct products, devising an appropriate pricing strategy and conducting promotional activity from both a Business-to-Consumer and a Business-to-Business focus.
- Developed all packaging and marketing materials and achieved sales in excess of target every year.
Group Brand Manager / Parker Pen Brand Manager
Parker Pen Company (Newell Rubbermaid)
Newhaven
01.2002 - 07.2007
- Directed product marketing and brand strategies to support an ambitious annual £46m sales target in the Fine Writing Instruments retail sector.
- Liaised openly and professionally with internal departments including Finance, Forecasting, Supply Chain, Global Business Unit and Customer Service.
- Established and advanced channel marketing plans, and supported sales force in launching annual plans to significant trade customers.
- Ultimate responsibility of administering £4.5m Advertising and Promotions budget.
Skills
- Omnichannel Supply Chain Strategy
- Stock Management & Replenishment
- Global Wholesale Fulfilment
- Retail Pop-ups & Events Logistics
- E-commerce Strategy & Returns Management
- KPI Development & Cost Efficiency
- Warehouse Management System
- Inventory management
- Supplier liaison
- Freight coordination
- Order fulfilment
- Process optimisation
- Strategic planning
- Procurement systems knowledge
- Building operational procedures
Languages
Italian
Fluent
French
Intermediate
Spanish
Intermediate
Timeline
Operations Manager
Perfect Moment
02.2023 - 07.2025
Operations & Office Manager (6 Month FTC)
Brunswick Fine Wines & Spirits Ltd
08.2021 - 01.2022
Freelance Marketing & Operations Consultant
Perfect Moment
07.2019 - 08.2021
Head of Marketing EMEA
Tria Beauty Ltd
01.2016 - 04.2019
European Trade Marketing Manager
A.T. Cross.
02.2015 - 12.2015
Marketing Manager
Snopake Ltd.
10.2007 - 01.2015
Group Brand Manager / Parker Pen Brand Manager
Parker Pen Company (Newell Rubbermaid)
01.2002 - 07.2007
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