Rima Riaz

Managed lettings enquiries and viewings, ensuring smooth transition from first contact to tenancy start.

Coordinated applications, referencing, right to rent checks, and tenancy documentation.

Delivered daily updates to landlords and tenants, promptly resolving issues to maintain satisfaction.

Processed high volumes of enquiries, consistently meeting deadlines and service standards.

Completed Level 2 and Level 3 while working as residential lettings apprentice.

• Built communication, organisation, time management, negotiation, and problem-solving skills.
• Worked independently and with teams during fast-paced, changing-priority situations.
• Applied housing & property management study to strengthen lettings responsibilities.